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Principal of Chess Media Group, a social business consultancy. Jacob works with mid and enterprise organizations on developing customer and employee engagement strategies. He is also the co-author of Twittfaced, a social media 101 book for business. Jacob authors a Social CRM and Enterprise 2.0 blog.

4 responses to “Company Outputs vs Customer Expectations in Social CRM”

  1. Zoli Erdos

    Oh, boy .. now you’re in big trouble with Ben who is a @flyAirNZ fan 🙂

  2. Ben Kepes

    Jacob – Zoli is right, I’m a huge fan of @flyairnz – the best lounges in the world, the most genuine service in the world… pretty much awesome. Flick me an email if you want any help with your travel arrangements. Oh and let’s meet up for a coffee when you’re in town!

  3. Zoli Erdos

    I want to see you guys fight it out 🙂

  4. matt2010

    Very interesting article about how to meet customer expectations. Intelestream developed a web based CRM fitting the majority of the features pointed in this article. Check it out at our website.