A little while ago when Jeremiah Owyang and Ray Wang from Altimeter Group created their report on 18 use cases for Social CRM, they also created a Google Group called Social CRM Pioneers (which currently is just shy of 400 members) where thought leaders, practitioners, and those just eager to learn, get together to discuss just about everything related to Social CRM. I’m fortunate enough to be a member and moderator of the group (thanks Jeremiah) and I want to encourage my readers to become members as well, if not to participate directly, then to at least follow the conversations and chime in when possible.
The pioneers groups has a lot of great conversations, discussions, and ideas on Social CRM and features amazing contributors (including yours truly), such as:
If you join, please don’t sell or spam the group. We exist to help advance the Social CRM discussions that are taking place. I thought I’d highlight a few conversations of interest just to pique your interest:
(Cross-posted @ Social Media Globetrotter )