Dell Sales Support Chat

By Zoli Erdos on March 3, 2010

<SOAP-ENV:Envelope>
<SOAP-ENV:Header/>
−
<SOAP-ENV:Body>
−
<SOAP-ENV:Fault>
<faultcode>SOAP-ENV:Server</faultcode>
−
<faultstring>
Unable to Connect to Talisma Server at 143.166.82.76
</faultstring>
−
<detail>
−
<e:faultdetails>
−
<message>
Fail to receive through socket – [10054: WSAECONNRESET]
</message>
<errorcode>99999</errorcode>
</e:faultdetails>
</detail>
</SOAP-ENV:Fault>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>

No kidding.. and this is SALES (?), not even tech support.

Post Views: 28

Posted in Just for fun | Tagged chat, dell, support | 2 Responses

Zoli Erdos

Publisher / Editor @ CloudAve and Enterprise Irregulars. Industry Observer, Blogger, Startup Advisor, Program Chair @ SVASE (Silicon Valley Association of Startup Entrepreneurs). In his "prior life" spent 15 years immersed in the business of Enterprise Software, at management positions with SAP, IBM, Deloitte, KPMG and the like.

2 responses to “Dell Sales Support Chat”

InsideScoop March 3, 2010 at 6:20 pm | Permalink

Dell is experiencing severe internal server and network outages this week because of their lousy suite of internal tools lacking integration and, in my opinion, the poorest of design choices. Maybe they should contact their own Enterprise Solution center and get badly needed help. If they placed as a high of a SLA expectation on these applications as they do their call centers perhaps you could get the proper support you need.