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Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. His business interests include a diverse range of industries from manufacturing to property to technology. As a technology commentator he has a broad presence both in the traditional media and extensively online. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.

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3 responses to “Admit Your Frailty and People Will Respect You”

  1. Paul

    I beg to differ…. 🙂

  2. Ben Kepes

    @Paul About the post or the gammel dansk?

    Oh yea, I guess you guys have had a few bad weeks of admitting your failings….

  3. Mikkel Svane

    Thanks for the post, Ben. Although this wasn’t our finest day, we do feel that transparency around these things are pivotal for a young but aggressively growing company like Zendesk.

    I think the real amazing paradigm change here is the customer buy-in. All of our customers are on pay-as-you go plans and we’ve made it very easy for them to switch provider if they want to or need to. So we are basically all in the same boat. That gives us no other options than to play with open cards and do our utter best. And our customers appreciate that contract.

    Zendesk’s infrastructure is maturing vigorously as we now support thousands of businesses and millions of users. We will do better because we love our customers just as much as we love our help desk.