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Director, OpenShift Strategy at Red Hat. Founder of Rishidot Research, a research community focused on services world. His focus is on Platform Services, Infrastructure and the role of Open Source in the services era. Krish has been writing @ CloudAve from its inception and had also been part of GigaOm Pro Analyst Group. The opinions expressed here are his own and are neither representative of his employer, Red Hat, nor CloudAve, nor its sponsors.

3 responses to “iPad In The Enterprises: ServiceMax Announces Field-Service iPad App”

  1. TOA Tech

    Totally agreed, Krish – iPad (and tablets in general) are enabling enterprises to unlock a ton of unrealized potential, particularly for mobile workforces. One of our clients, Arhaus Furniture, had the following to say about how they use the iPad:

    “The iPad is an amazing product on its own, but its real power and potential for us as a company comes from what the TOA app will enable us to do with the iPad’s many unique features… Our motto at Arhaus is ’We Keep Our Promises.’ Thanks to TOA, we’ve kept our promise to deliver excellent customer service that respects people’s time. We’ve increased customer satisfaction 15 points to 96% and narrowed wait times to one or two hours, while reducing operational costs by 7%. The combination of TOA with the iPad will further cut expenses, offer exciting opportunities for marketing and sales, enhance our customer service and promote our reputation as a high-quality retailer.”

    More on that here, if anyone is interested: