After dilly dallying for a long time, Microsoft is going global with their cloud push. Today, Microsoft CEO announced that Microsoft Dynamics CRM Online will be available globally. This is the cloud version of the Microsoft Dynamics CRM 2011 which itself will be available globally on Feb 28, 2011. It is now available at 40 markets in 41 languages with a special promotional price of $34 per user per month for the first 12 months. Microsoft now joins the cloud CRM game where Salesforce.com has already marked its stamp.
Microsoft Dynamics CRM Online will offer:
- Familiar user experience through Microsoft Outlook, Web Browser and Mobile
- It offers the same role-tailored design functionality as the traditional one and advanced personalization so that users get the required information fast
- Intelligent experiences through guided process dialogs, inline business intelligence for performance and goal management, and real-time dashboards, providing the most up-to-date information critical to enabling sales, service and marketing professionals to do their jobs effectively
- Windows Azure interoperability, contextual Microsoft SharePoint capabilities and the new Microsoft Dynamics Marketplace, making it easy for customers and partners to configure and customize Microsoft Dynamics CRM to meet specific business needs
Clearly, this is an attempt by Microsoft to target the customers of Salesforce.com on one side and traditional era companies like Oracle on the other. The integration with Windows Azure platform and SharePoint can be seen as an alternative to Force.com and Chatter. Even though Microsoft Dynamics CRM is pretty powerful, they will have their task cut out in their quest to dislodge Salesforce.com as the leader in the cloud CRM and collaboration space.
Microsoft Dynamics CRM Online is currently available in 40 markets: Austria, Australia, Belgium, Brazil, Canada, Colombia, Costa Rica, Chile, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Switzerland, Trinidad and Tobago, the United Kingdom, and the United States.
It will be interesting to see how the price war develops between Salesforce.com and Microsoft. Either way, competition is good for users as it helps foster innovation and lower prices.