IT heroes: Use customer service to build business relationships

IT heroes: Use customer service to build business relationships

Image from iStockphoto The importance of building bridges between IT and business stakeholders is obvious, but getting there is hard. In his book, Driving Digital, veteran CIO Isaac Sacolick describes the need to build these relationships from the bottom up: The solutions and transformational practices that I helped implement across these organizations had more similarities […]

AI on the high seas: Royal Caribbean sets a course for "frictionless and immersive" vacations

AI on the high seas: Royal Caribbean sets a course for “frictionless and immersive” vacations

Royal Caribbean, the world’s second largest cruise line, operates in 47 different countries with over 50 ships, each of which is a floating city transporting and entertaining between 2,500 to 7,000 guests at a time. Running a cruise line at this scale presents massive logistical challenges. I caught up with Royal Caribbean’s Chief Information Officer […]

​Artificial intelligence and privacy engineering: Why it matters NOW

​Artificial intelligence and privacy engineering: Why it matters NOW

As artificial intelligence proliferates, companies and governments are aggregating enormous data sets to feed their AI initiatives. Although privacy is not a new concept in computing, the growth of aggregated data magnifies privacy challenges and leads to extreme ethical risks such as unintentionally building biased AI systems, among many others. Privacy and artificial intelligence are […]

Augmented reality: Field service proof points in the enterprise

Augmented reality: Field service proof points in the enterprise

A demonstration at Oracle’s Modern Customer Experience conference shows why augmented reality is here to stay in the enterprise. Watch AR help repair a slot machine in Las Vegas.

Digital survival: The transformation imperative

Digital survival: The transformation imperative

Digital transformation must extend beyond marketing to every part of your company. A world expert explains why and shares his advice on what to do.

McKinsey: AI, jobs, and workforce automation

McKinsey: AI, jobs, and workforce automation

Machine intelligence will have a profound impact on business and jobs. Learn how artificial intelligence and machine learning will affect your company and what you can do about it.

Artificial Intelligence: Legal, ethical, and policy issues

Artificial Intelligence: Legal, ethical, and policy issues

AI is surrounded by marketing hype, jargon, inflated expectations, and fear. Two experts offer realistic and thoughtful ideas about AI in our society and economy.

Digital experience and white glove customer service at Brooks Brothers

Digital experience and white glove customer service at Brooks Brothers

  The Brooks Brothers clothing brand is an iconic name in American business. Founded in 1818, the company has outfitted 39 US presidents and prides itself on offering white glove service to its customers. How does a 200-year old brand translate and deliver high-end service in the digital age, especially when in a price-sensitive consumer […]

​FinTech and Blockchain: Are banks dead?

​FinTech and Blockchain: Are banks dead?

  Banking and financial services are under threat from a combination of technology innovations, a difficult economic environment, and changing consumer expectations. During a recent CXOTALK conversation with banking technology leader, Oliver Bussmann, we explored the dynamics underlying these challenges to financial services. Oliver was Group CIO for UBS, largest private bank in the world […]

CIO view: Inside the World Health Organization

CIO view: Inside the World Health Organization

Photo from NPR The World Health Organization was founded in 1948 as a part of the United Nations. WHO works within the UN system in these focus areas: Health systems Promoting health through the life-course Noncommunicable diseases Communicable diseases Corporate services Preparedness, surveillance, and response I spoke with WHO’s Chief Information Officer, Marc Touitou as […]

CIO leadership: Two female role models

CIO leadership: Two female role models

Image from Istockphoto In part one of my conversation with Kim Stevenson and Adriana Karaboutis, we discussed the challenges and opportunities facing women in technology Also read: Women in technology: Advice from Intel and Biogen This second post offers advice from Andi and Kim on how CIOs can add value to their organizations. Both women […]

Secrets of a successful enterprise software startup founder

Secrets of a successful enterprise software startup founder

It seems every entrepreneur wants to start an enterprise software company. However, many of these founders do not possess a realistic understanding of what selling to the enterprise actually means. While it is true that enterprise budgets can be large, convincing managers to buy your products is often difficult, complex, and time-consuming. Enterprise buyers tend […]

Oracle in the cloud: The analyst conversation

Oracle in the cloud: The analyst conversation

Wavebreak Media LTD Last month, Oracle presented OpenWorld, its annual confab of enterprise software, in San Francisco. OpenWorld gives Oracle the opportunity to showcase the latest technology, products, and future directions of this huge company. It also creates a nexus of customers, prospects, press, and analysts who converge to study the company and its plans. […]

​#CXOTALK Reinventing the legal industry with AI, machine learning, and augmented reality

​#CXOTALK Reinventing the legal industry with AI, machine learning, and augmented reality

The legal industry has a reputation for being slow to change and behind the curve on adopting new technologies. A credible survey of law firms in the UK indicated these facts: 17 percent of partners in the top 25 UK law firms are women 80 percent of the law firms surveyed see digital strategy as […]