CIO playbook: Citizen development is your 'most important' tool

CIO playbook: Citizen development is your ‘most important’ tool

A citizen developer in action. Photo by Michael Krigsman. The topic of low-code platforms and citizen development has come up a lot lately during my discussions with Chief Information Officers. Given the mandate to innovate while spending less money, interest in this topic is not surprising. The heart of citizen development is giving knowledgeable end-users […]

CIO playbook: Citizen development is your 'most important' tool

CIO playbook: Citizen development is your ‘most important’ tool

A citizen developer in action. Photo by Michael Krigsman. The topic of low-code platforms and citizen development has come up a lot lately during my discussions with Chief Information Officers. Given the mandate to innovate while spending less money, interest in this topic is not surprising. The heart of citizen development is giving knowledgeable end-users […]

Comcast: How customer experience drives product development

Comcast: How customer experience drives product development

Customer experience is one of those buzzwords that has come to mean anything, everything, and yet nothing at all. Although hype-mongers and tricksters have co-opted customer experience, in truth, the concept is profoundly important. At its heart, customer experience means all touchpoints or interactions between an organization or brand and its customers. It’s a simple […]

Artificial intelligence: McKinsey talks workforce, training, and AI ethics

Artificial intelligence: McKinsey talks workforce, training, and AI ethics

As I talk with the many extraordinary guests on CXOTalk, an interview discussion forum that brings together the most innovative thinkers in the world, three key business aspects of artificial intelligence have emerged. First, AI is a vague umbrella concept that ties together data and a set of technologies, such as pattern recognition and other […]

iPhone X and Note 8 compared: The ultimate guide for business users

iPhone X and Note 8 compared: The ultimate guide for business users

There’s a battle raging out there between the Apple iPhone X and the Samsung Galaxy Note 8, with strong opinions on both sides. As a proud owner of both phones, I want to share my experience and declare a definitive winner. Also read: iPhone X vs Galaxy Note 8: Which phone has better business specs? […]

Oracle and cloud: Success demands a customer-centric culture

Oracle and cloud: Success demands a customer-centric culture

Because Oracle is one of the most important players in enterprise software, I asked three top industry analysts to join me on Episode 261 of the CXOTalk series of conversations with innovators. Read on to learn how these analysts view Oracle, its position in the market, and its relationship to customers. Oracle is a 40-year […]

Data science: Feeding the all-seeing beast

Data science: Feeding the all-seeing beast

Pervasive data science is becoming a core enabler of business innovation and competition. Given this importance, it’s worth examining the context of data science to consider its trajectory and future value. In my view, primary challenges around data science for business leaders comes from three sources: Business people do not always understand the power and […]

IT heroes: Use customer service to build business relationships

IT heroes: Use customer service to build business relationships

Image from iStockphoto The importance of building bridges between IT and business stakeholders is obvious, but getting there is hard. In his book, Driving Digital, veteran CIO Isaac Sacolick describes the need to build these relationships from the bottom up: The solutions and transformational practices that I helped implement across these organizations had more similarities […]

AI on the high seas: Royal Caribbean sets a course for "frictionless and immersive" vacations

AI on the high seas: Royal Caribbean sets a course for “frictionless and immersive” vacations

Royal Caribbean, the world’s second largest cruise line, operates in 47 different countries with over 50 ships, each of which is a floating city transporting and entertaining between 2,500 to 7,000 guests at a time. Running a cruise line at this scale presents massive logistical challenges. I caught up with Royal Caribbean’s Chief Information Officer […]

​Artificial intelligence and privacy engineering: Why it matters NOW

​Artificial intelligence and privacy engineering: Why it matters NOW

As artificial intelligence proliferates, companies and governments are aggregating enormous data sets to feed their AI initiatives. Although privacy is not a new concept in computing, the growth of aggregated data magnifies privacy challenges and leads to extreme ethical risks such as unintentionally building biased AI systems, among many others. Privacy and artificial intelligence are […]

Augmented reality: Field service proof points in the enterprise

Augmented reality: Field service proof points in the enterprise

A demonstration at Oracle’s Modern Customer Experience conference shows why augmented reality is here to stay in the enterprise. Watch AR help repair a slot machine in Las Vegas.

Digital survival: The transformation imperative

Digital survival: The transformation imperative

Digital transformation must extend beyond marketing to every part of your company. A world expert explains why and shares his advice on what to do.

McKinsey: AI, jobs, and workforce automation

McKinsey: AI, jobs, and workforce automation

Machine intelligence will have a profound impact on business and jobs. Learn how artificial intelligence and machine learning will affect your company and what you can do about it.

Artificial Intelligence: Legal, ethical, and policy issues

Artificial Intelligence: Legal, ethical, and policy issues

AI is surrounded by marketing hype, jargon, inflated expectations, and fear. Two experts offer realistic and thoughtful ideas about AI in our society and economy.