Digital survival: The transformation imperative

Digital survival: The transformation imperative

Digital transformation must extend beyond marketing to every part of your company. A world expert explains why and shares his advice on what to do.

McKinsey: AI, jobs, and workforce automation

McKinsey: AI, jobs, and workforce automation

Machine intelligence will have a profound impact on business and jobs. Learn how artificial intelligence and machine learning will affect your company and what you can do about it.

Artificial Intelligence: Legal, ethical, and policy issues

Artificial Intelligence: Legal, ethical, and policy issues

AI is surrounded by marketing hype, jargon, inflated expectations, and fear. Two experts offer realistic and thoughtful ideas about AI in our society and economy.

Digital experience and white glove customer service at Brooks Brothers

Digital experience and white glove customer service at Brooks Brothers

  The Brooks Brothers clothing brand is an iconic name in American business. Founded in 1818, the company has outfitted 39 US presidents and prides itself on offering white glove service to its customers. How does a 200-year old brand translate and deliver high-end service in the digital age, especially when in a price-sensitive consumer […]

​FinTech and Blockchain: Are banks dead?

​FinTech and Blockchain: Are banks dead?

  Banking and financial services are under threat from a combination of technology innovations, a difficult economic environment, and changing consumer expectations. During a recent CXOTALK conversation with banking technology leader, Oliver Bussmann, we explored the dynamics underlying these challenges to financial services. Oliver was Group CIO for UBS, largest private bank in the world […]

CIO view: Inside the World Health Organization

CIO view: Inside the World Health Organization

Photo from NPR The World Health Organization was founded in 1948 as a part of the United Nations. WHO works within the UN system in these focus areas: Health systems Promoting health through the life-course Noncommunicable diseases Communicable diseases Corporate services Preparedness, surveillance, and response I spoke with WHO’s Chief Information Officer, Marc Touitou as […]

CIO leadership: Two female role models

CIO leadership: Two female role models

Image from Istockphoto In part one of my conversation with Kim Stevenson and Adriana Karaboutis, we discussed the challenges and opportunities facing women in technology Also read: Women in technology: Advice from Intel and Biogen This second post offers advice from Andi and Kim on how CIOs can add value to their organizations. Both women […]

Secrets of a successful enterprise software startup founder

Secrets of a successful enterprise software startup founder

It seems every entrepreneur wants to start an enterprise software company. However, many of these founders do not possess a realistic understanding of what selling to the enterprise actually means. While it is true that enterprise budgets can be large, convincing managers to buy your products is often difficult, complex, and time-consuming. Enterprise buyers tend […]

Oracle in the cloud: The analyst conversation

Oracle in the cloud: The analyst conversation

Wavebreak Media LTD Last month, Oracle presented OpenWorld, its annual confab of enterprise software, in San Francisco. OpenWorld gives Oracle the opportunity to showcase the latest technology, products, and future directions of this huge company. It also creates a nexus of customers, prospects, press, and analysts who converge to study the company and its plans. […]

​#CXOTALK Reinventing the legal industry with AI, machine learning, and augmented reality

​#CXOTALK Reinventing the legal industry with AI, machine learning, and augmented reality

The legal industry has a reputation for being slow to change and behind the curve on adopting new technologies. A credible survey of law firms in the UK indicated these facts: 17 percent of partners in the top 25 UK law firms are women 80 percent of the law firms surveyed see digital strategy as […]

CIO workshop: ROI of customer experience

CIO workshop: ROI of customer experience

Customer experience is one of those vague phrases that one hears about digital transformation (itself one of the most common jargon buzzwords of our time). There are two issues associated with customer experience: determining the meaning and quantifying the value or ROI. To understand the meaning, let’s turn to two authoritative sources, Dion Hinchcliffe and […]

#CXOTALK: Technology innovation advice from Accenture's CTO

#CXOTALK: Technology innovation advice from Accenture’s CTO

The consulting firm, Accenture, is a member of the Fortune 500 and one of the largest companies in the world, with revenues over $32 billion and approximately 300,000 employees.  As part of the CXOTALK series of conversations with disruptive business leaders, I spoke at length with Accenture’s Chief Technology Officer, Paul Daugherty. During the 45-minute […]

#CXOTALK: Design for innovation, digital transformation, and organizational change

#CXOTALK: Design for innovation, digital transformation, and organizational change

Design plays a crucial role in modern technology companies. From creating user experience to helping organizations become customer-centric, design is fundamental to digital transformation. Design in Tech 2016 This broad concept of design, going far beyond attractive screens and pretty colors, is connected closely to innovation and evolving business models. For this reason, both startups […]

Research: Digital creates CIO innovation opportunities but challenges remain

Research: Digital creates CIO innovation opportunities but challenges remain

A recent survey of 3,352 CIOs and IT leaders sheds light on important aspects of the CIO role and describes CIO perspectives on areas such as digital disruption and cloud. Most important, the study offers proof points of the conflicting demands that face CIOs and IT during this time of digital transition. The research is […]