Well-known expert on why IT projects fail, CEO of Asuret, a Brookline, MA consultancy that uses specialized tools to measure and detect potential vulnerabilities in projects, programs, and initiatives. Also a popular and prolific blogger, writing the IT Project Failures blog for ZDNet. Frequently quoted by the press on topics related to IT management.
By Michael Krigsman on April 15, 2015
On a regular basis, I receive calls from reporters and researchers writing about IT failures. Most often, they want context on how often these problems occur and who is to blame. However, recently, I got a different kind of call. Todd Wallack, a reporter for the Boston Globe, got in touch with a strange question. […]
By Michael Krigsman on April 1, 2015
During a conversation with Alan Trefler, CEO of Pegasystems, a $600 million enterprise software provider, we discussed points related to business strategy, omni-channel customer relationships, user experience, IT / business relationships, and bootstrapping a company without investors. The discussion took place as part of the CXO-Talk series of conversations with leaders who are shaping the […]
By Michael Krigsman on March 31, 2015
The Chief Information Officer role is fraught with difficulty because it sits at the uneasy intersection of technology constraints and business demands. In many companies, both IT and business units are still trying to become comfortable with the idea of CIO as business strategist. During a conversation on the CXO-Talk show, the CIO of data […]
By Michael Krigsman on March 18, 2015
Billions of people experience social media sites such as Facebook, Twitter, and LinkedIn as an integral part of their daily life. Social media is where we socialize with friends and cultivate professional relationships. For brands and corporations, social media is a core part of efforts to engage customers, whether through digital marketing, service and support […]
By Michael Krigsman on March 2, 2015
A survey of IT leaders regarding their expectations of cloud computing, sponsored by Tata Communications, offers unsurprising, perhaps obvious, conclusions. Despite the boring data, an exciting truth does emerge – cloud can help make the CIO and IT more relevant to the business.Image: Cloud watching by Michael Krigsman For this report, market researchers, Vanson Bourne, […]
By Michael Krigsman on November 14, 2014
New research demonstrates profound challenges facing IT and Chief Information Officers. CIOs who are “IT survivors” will build strategic relationships with stakeholders and other constituencies.
By Michael Krigsman on October 21, 2014
The selection of US Chief Information Officer must be an innovative Washington IT insider. Anyone else is doomed to fail.
By Michael Krigsman on October 9, 2014
As President Obama seeks a new U.S. Chief Information Officer, it’s time to examine the opportunities and obstacles associated with this important role.
By Michael Krigsman on September 30, 2014
Lisa Davis, CIO at Georgetown University, explains how colleges and universities must adapt to the changing landscape of technology in education.
By Michael Krigsman on September 15, 2014
Innovation requires rethinking how we do business. Here is a proposed approach for HR to re-examine how it serves the needs of Millennial workers.
By Michael Krigsman on August 27, 2014
CEO Charles Phillips explains why his enterprise software company has cultivated design as a core strategic competency.
By Michael Krigsman on August 22, 2014
Discussions about digital business transformation usually center on marketing and the CMO. The popular notion is that digital transformation is primarily a set of online marketing activities such as e-commerce, building communities, and interacting with customers on social media. However, more sophisticated observers recognize that digital transformation has significant implications for operations and business models. For example, […]
By Michael Krigsman on July 31, 2014
Social enterprise — communication, collaboration, and knowledge sharing across business silos and departmental boundaries — is a core part of digital business transformation initiatives. Research from IDC sheds light on this topic.
By Michael Krigsman on July 25, 2014
Changing technologies, client expectations, competition and an evolving market environment have forced business process outsourcers to adapt. Here’s what you need to know.