Michael Krigsman
Well-known expert on why IT projects fail, CEO of Asuret, a Brookline, MA consultancy that uses specialized tools to measure and detect potential vulnerabilities in projects, programs, and initiatives. Also a popular and prolific blogger, writing the IT Project Failures blog for ZDNet. Frequently quoted by the press on topics related to IT management.
Digital experience and white glove customer service at Brooks Brothers
The Brooks Brothers clothing brand is an iconic name in American business. Founded in 1818, the company has outfitted 39 US presidents and prides itself on offering white glove service to its customers. How does a 200-year old brand translate and deliver high-end service in the digital age, especially when in a price-sensitive consumer […]
FinTech and Blockchain: Are banks dead?
Banking and financial services are under threat from a combination of technology innovations, a difficult economic environment, and changing consumer expectations. During a recent CXOTALK conversation with banking technology leader, Oliver Bussmann, we explored the dynamics underlying these challenges to financial services. Oliver was Group CIO for UBS, largest private bank in the world […]
CIO view: Inside the World Health Organization
Photo from NPR The World Health Organization was founded in 1948 as a part of the United Nations. WHO works within the UN system in these focus areas: Health systems Promoting health through the life-course Noncommunicable diseases Communicable diseases Corporate services Preparedness, surveillance, and response I spoke with WHO’s Chief Information Officer, Marc Touitou as […]
CIO leadership: Two female role models
Image from Istockphoto In part one of my conversation with Kim Stevenson and Adriana Karaboutis, we discussed the challenges and opportunities facing women in technology Also read: Women in technology: Advice from Intel and Biogen This second post offers advice from Andi and Kim on how CIOs can add value to their organizations. Both women […]
Secrets of a successful enterprise software startup founder
It seems every entrepreneur wants to start an enterprise software company. However, many of these founders do not possess a realistic understanding of what selling to the enterprise actually means. While it is true that enterprise budgets can be large, convincing managers to buy your products is often difficult, complex, and time-consuming. Enterprise buyers tend […]
Oracle in the cloud: The analyst conversation
Wavebreak Media LTD Last month, Oracle presented OpenWorld, its annual confab of enterprise software, in San Francisco. OpenWorld gives Oracle the opportunity to showcase the latest technology, products, and future directions of this huge company. It also creates a nexus of customers, prospects, press, and analysts who converge to study the company and its plans. […]
#CXOTALK Reinventing the legal industry with AI, machine learning, and augmented reality
The legal industry has a reputation for being slow to change and behind the curve on adopting new technologies. A credible survey of law firms in the UK indicated these facts: 17 percent of partners in the top 25 UK law firms are women 80 percent of the law firms surveyed see digital strategy as […]
CIO workshop: ROI of customer experience
Customer experience is one of those vague phrases that one hears about digital transformation (itself one of the most common jargon buzzwords of our time). There are two issues associated with customer experience: determining the meaning and quantifying the value or ROI. To understand the meaning, let’s turn to two authoritative sources, Dion Hinchcliffe and […]
#CXOTALK: Technology innovation advice from Accenture’s CTO
The consulting firm, Accenture, is a member of the Fortune 500 and one of the largest companies in the world, with revenues over $32 billion and approximately 300,000 employees. As part of the CXOTALK series of conversations with disruptive business leaders, I spoke at length with Accenture’s Chief Technology Officer, Paul Daugherty. During the 45-minute […]
#CXOTALK: Design for innovation, digital transformation, and organizational change
Design plays a crucial role in modern technology companies. From creating user experience to helping organizations become customer-centric, design is fundamental to digital transformation. Design in Tech 2016 This broad concept of design, going far beyond attractive screens and pretty colors, is connected closely to innovation and evolving business models. For this reason, both startups […]
Research: Digital creates CIO innovation opportunities but challenges remain
A recent survey of 3,352 CIOs and IT leaders sheds light on important aspects of the CIO role and describes CIO perspectives on areas such as digital disruption and cloud. Most important, the study offers proof points of the conflicting demands that face CIOs and IT during this time of digital transition. The research is […]
Facebook LIVE with SAP’s Millennial CIO: ‘Customer satisfaction is a competitive advantage’
Discussions about digital transformation and the CIO role usually evolve toward one of two conclusions: CIOs are destined to become stewards of infrastructure, more or less disconnected from broader business strategy. Call this the doom and gloom case. Digital transformation has created a golden era of CIO opportunity, where IT can participate in the most […]
CIO alert: Information technology is a $4 trillion global business
Research from IT advocacy group, CompTIA, offers interesting data about the size, scope, and growth of the information technology industry. For CIOs and other IT professionals, understanding the trends can help you create company strategy, identify job opportunities, understand areas of growth, and sidestep the impact of industry weakness. For example, there is a skills […]
#CXOTALK: Open data and APIs at The New York Times
The New York Times is one of the most venerable and well-known newspapers in the world. Despite its long history, the Times faces significant disruptive pressure from the competitive media environment. Proliferating sources of content, changing expectations of information consumers, and shifting sources of revenue have forced the New York Times to reconsider how it […]
#CXOTALK: Workday CEO explains his top priorities
Workday is one of the few pure software-as-a-service vendors operating at large enterprise scale. The company’s products fall into two broad categories: human capital management and financials. Both HCM and financials are backbone applications used by every large organization, and Workday’s customers are among the biggest companies in the world. During a conversation with Workday’s […]
