Business

Digital experience and white glove customer service at Brooks Brothers

Digital experience and white glove customer service at Brooks Brothers

  The Brooks Brothers clothing brand is an iconic name in American business. Founded in 1818, the company has outfitted 39 US presidents and prides itself on offering white glove service to its customers. How does a 200-year old brand translate and deliver high-end service in the digital age, especially when in a price-sensitive consumer […]

​FinTech and Blockchain: Are banks dead?

​FinTech and Blockchain: Are banks dead?

  Banking and financial services are under threat from a combination of technology innovations, a difficult economic environment, and changing consumer expectations. During a recent CXOTALK conversation with banking technology leader, Oliver Bussmann, we explored the dynamics underlying these challenges to financial services. Oliver was Group CIO for UBS, largest private bank in the world […]

CIO view: Inside the World Health Organization

CIO view: Inside the World Health Organization

Photo from NPR The World Health Organization was founded in 1948 as a part of the United Nations. WHO works within the UN system in these focus areas: Health systems Promoting health through the life-course Noncommunicable diseases Communicable diseases Corporate services Preparedness, surveillance, and response I spoke with WHO’s Chief Information Officer, Marc Touitou as […]