Business

Digital experience and white glove customer service at Brooks Brothers

Digital experience and white glove customer service at Brooks Brothers

  The Brooks Brothers clothing brand is an iconic name in American business. Founded in 1818, the company has outfitted 39 US presidents and prides itself on offering white glove service to its customers. How does a 200-year old brand translate and deliver high-end service in the digital age, especially when in a price-sensitive consumer […]

​FinTech and Blockchain: Are banks dead?

​FinTech and Blockchain: Are banks dead?

  Banking and financial services are under threat from a combination of technology innovations, a difficult economic environment, and changing consumer expectations. During a recent CXOTALK conversation with banking technology leader, Oliver Bussmann, we explored the dynamics underlying these challenges to financial services. Oliver was Group CIO for UBS, largest private bank in the world […]

CIO view: Inside the World Health Organization

CIO view: Inside the World Health Organization

Photo from NPR The World Health Organization was founded in 1948 as a part of the United Nations. WHO works within the UN system in these focus areas: Health systems Promoting health through the life-course Noncommunicable diseases Communicable diseases Corporate services Preparedness, surveillance, and response I spoke with WHO’s Chief Information Officer, Marc Touitou as […]

CIO leadership: Two female role models

CIO leadership: Two female role models

Image from Istockphoto In part one of my conversation with Kim Stevenson and Adriana Karaboutis, we discussed the challenges and opportunities facing women in technology Also read: Women in technology: Advice from Intel and Biogen This second post offers advice from Andi and Kim on how CIOs can add value to their organizations. Both women […]

Secrets of a successful enterprise software startup founder

Secrets of a successful enterprise software startup founder

It seems every entrepreneur wants to start an enterprise software company. However, many of these founders do not possess a realistic understanding of what selling to the enterprise actually means. While it is true that enterprise budgets can be large, convincing managers to buy your products is often difficult, complex, and time-consuming. Enterprise buyers tend […]

Venture Capital is About Human Capital

Venture Capital is About Human Capital

Gregg Johnson, CEO of Invoca For the first 5 years or so after I became a VC I didn’t talk much about what I thought a VC should be excellent at since frankly I wasn’t sure. I was mostly doing my job and trying to figure out how to be better every day. After a decade […]