Business

CIO workshop: ROI of customer experience

CIO workshop: ROI of customer experience

Customer experience is one of those vague phrases that one hears about digital transformation (itself one of the most common jargon buzzwords of our time). There are two issues associated with customer experience: determining the meaning and quantifying the value or ROI. To understand the meaning, let’s turn to two authoritative sources, Dion Hinchcliffe and […]

Changes in the Venture Capital Funding Environment

Changes in the Venture Capital Funding Environment

Changes in the Venture Capital Funding Environment The funding environment for tech startups is an ever shifting ground as we go through predictable shifts that go hand-in-hand with the slowing of the overall market. The most important shift I would characterize as the market moving from “high conviction” and thus strong follow-ons to “limited conviction” […]

How I Invest

How I Invest

I was speaking recently to the team at NuOrder, an LA-based company we’re an investor in about “realism in startups” — an impromptu talk I have given to any of our portfolio companies who ask. During the Q&A I was asked about how I make investment decisions in early-stage businesses. I was asked again in an LP […]

Facebook LIVE with SAP's Millennial CIO: 'Customer satisfaction is a competitive advantage'

Facebook LIVE with SAP’s Millennial CIO: ‘Customer satisfaction is a competitive advantage’

Discussions about digital transformation and the CIO role usually evolve toward one of two conclusions: CIOs are destined to become stewards of infrastructure, more or less disconnected from broader business strategy. Call this the doom and gloom case. Digital transformation has created a golden era of CIO opportunity, where IT can participate in the most […]

Why Solving Big Food & Healthcare Problems Will Yield Spectacular Companies

Why Solving Big Food & Healthcare Problems Will Yield Spectacular Companies

I’ve spoken before about our desire at Upfront Ventures to fund really big ideas that solve hard problems, are science led and if successful will both have a positive effect on people’s lives as well as make great financial returns. We’re not Pollyannaish about this. We believe that it is incrementally harder to differentiate on […]