Business

The Corrosive Nature of Over-Introducers

The Corrosive Nature of Over-Introducers

  In modern society we’re all over-worked and over-loaded with information and tasks and to-dos and obligations. Nowhere is this more apparent than working in a startup where you are definitionally under-resourced and trying to make big accomplishments in compressed periods of time. That’s why focus is critical. Saying “no” often to people who want […]

CIO workshop: ROI of customer experience

CIO workshop: ROI of customer experience

Customer experience is one of those vague phrases that one hears about digital transformation (itself one of the most common jargon buzzwords of our time). There are two issues associated with customer experience: determining the meaning and quantifying the value or ROI. To understand the meaning, let’s turn to two authoritative sources, Dion Hinchcliffe and […]

Changes in the Venture Capital Funding Environment

Changes in the Venture Capital Funding Environment

Changes in the Venture Capital Funding Environment The funding environment for tech startups is an ever shifting ground as we go through predictable shifts that go hand-in-hand with the slowing of the overall market. The most important shift I would characterize as the market moving from “high conviction” and thus strong follow-ons to “limited conviction” […]

How I Invest

How I Invest

I was speaking recently to the team at NuOrder, an LA-based company we’re an investor in about “realism in startups” — an impromptu talk I have given to any of our portfolio companies who ask. During the Q&A I was asked about how I make investment decisions in early-stage businesses. I was asked again in an LP […]

Facebook LIVE with SAP's Millennial CIO: 'Customer satisfaction is a competitive advantage'

Facebook LIVE with SAP’s Millennial CIO: ‘Customer satisfaction is a competitive advantage’

Discussions about digital transformation and the CIO role usually evolve toward one of two conclusions: CIOs are destined to become stewards of infrastructure, more or less disconnected from broader business strategy. Call this the doom and gloom case. Digital transformation has created a golden era of CIO opportunity, where IT can participate in the most […]