Featured Posts

Our best – or so we think:-)

Defense contractor: IT must embrace radical transparency and culture change

Defense contractor: IT must embrace radical transparency and culture change

Although innovation and being responsive to customers is the lifeblood of every technology organization, maintaining the spark of innovation inside a large company is hard. To gain insight into how to drive change and innovation at a large company, I spoke with a senior executive at L3 Technologies, which is the eighth largest defense contractor […]

CIO playbook: Citizen development is your 'most important' tool

CIO playbook: Citizen development is your ‘most important’ tool

A citizen developer in action. Photo by Michael Krigsman. The topic of low-code platforms and citizen development has come up a lot lately during my discussions with Chief Information Officers. Given the mandate to innovate while spending less money, interest in this topic is not surprising. The heart of citizen development is giving knowledgeable end-users […]

CIO playbook: Citizen development is your 'most important' tool

CIO playbook: Citizen development is your ‘most important’ tool

A citizen developer in action. Photo by Michael Krigsman. The topic of low-code platforms and citizen development has come up a lot lately during my discussions with Chief Information Officers. Given the mandate to innovate while spending less money, interest in this topic is not surprising. The heart of citizen development is giving knowledgeable end-users […]

Comcast: How customer experience drives product development

Comcast: How customer experience drives product development

Customer experience is one of those buzzwords that has come to mean anything, everything, and yet nothing at all. Although hype-mongers and tricksters have co-opted customer experience, in truth, the concept is profoundly important. At its heart, customer experience means all touchpoints or interactions between an organization or brand and its customers. It’s a simple […]

Artificial intelligence: McKinsey talks workforce, training, and AI ethics

Artificial intelligence: McKinsey talks workforce, training, and AI ethics

As I talk with the many extraordinary guests on CXOTalk, an interview discussion forum that brings together the most innovative thinkers in the world, three key business aspects of artificial intelligence have emerged. First, AI is a vague umbrella concept that ties together data and a set of technologies, such as pattern recognition and other […]