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CIO workshop: ROI of customer experience

CIO workshop: ROI of customer experience

Customer experience is one of those vague phrases that one hears about digital transformation (itself one of the most common jargon buzzwords of our time). There are two issues associated with customer experience: determining the meaning and quantifying the value or ROI. To understand the meaning, let’s turn to two authoritative sources, Dion Hinchcliffe and […]

#CXOTALK: Technology innovation advice from Accenture's CTO

#CXOTALK: Technology innovation advice from Accenture’s CTO

The consulting firm, Accenture, is a member of the Fortune 500 and one of the largest companies in the world, with revenues over $32 billion and approximately 300,000 employees.  As part of the CXOTALK series of conversations with disruptive business leaders, I spoke at length with Accenture’s Chief Technology Officer, Paul Daugherty. During the 45-minute […]

#CXOTALK: Design for innovation, digital transformation, and organizational change

#CXOTALK: Design for innovation, digital transformation, and organizational change

Design plays a crucial role in modern technology companies. From creating user experience to helping organizations become customer-centric, design is fundamental to digital transformation. Design in Tech 2016 This broad concept of design, going far beyond attractive screens and pretty colors, is connected closely to innovation and evolving business models. For this reason, both startups […]

Half Lives. Social Media. And Snapchat Stories.

Half Lives. Social Media. And Snapchat Stories.

I’ve been online for nearly 30 years (yes, there was CompuServe and Prodigy before the www), blogging for 10 and using social media tools since the earliest days. I love to watch networks evolve, see how crowds gather and communicate and curate and share. Twitter was the most unique social sharing platform that had emerged […]

Research: Digital creates CIO innovation opportunities but challenges remain

Research: Digital creates CIO innovation opportunities but challenges remain

A recent survey of 3,352 CIOs and IT leaders sheds light on important aspects of the CIO role and describes CIO perspectives on areas such as digital disruption and cloud. Most important, the study offers proof points of the conflicting demands that face CIOs and IT during this time of digital transition. The research is […]

How I Invest

How I Invest

I was speaking recently to the team at NuOrder, an LA-based company we’re an investor in about “realism in startups” — an impromptu talk I have given to any of our portfolio companies who ask. During the Q&A I was asked about how I make investment decisions in early-stage businesses. I was asked again in an LP […]

Facebook LIVE with SAP's Millennial CIO: 'Customer satisfaction is a competitive advantage'

Facebook LIVE with SAP’s Millennial CIO: ‘Customer satisfaction is a competitive advantage’

Discussions about digital transformation and the CIO role usually evolve toward one of two conclusions: CIOs are destined to become stewards of infrastructure, more or less disconnected from broader business strategy. Call this the doom and gloom case. Digital transformation has created a golden era of CIO opportunity, where IT can participate in the most […]