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Research: Why CIOs fail and how to fix it

Research: Why CIOs fail and how to fix it

Digital transformation has placed CIOs under tremendous pressure. As expectations of IT increase, CIOs must adapt to a business environment where innovation, speed, and solution precision are essential.   Unfortunately, the historical relationship between IT and the business has been fraught with difficulty. With IT failure rates estimated between 30- and 70-percent, CIOs have significant […]

NetSuite CEO on professional services, customer satisfaction, and recurring revenue

NetSuite CEO on professional services, customer satisfaction, and recurring revenue

During a CXOTALK conversation with NetSuite CEO, Zach Nelson we discussed many topics, including two core issues: the role of professional services at NetSuite and how the company thinks about customer retention and subscription sales.   The discussion with Nelson took place on-stage at the SaaStr Annual, a conference bringing together 5,000 software-as-a-service entrepreneurs. Here […]