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By Jason M. Lemkin on April 16, 2013
Recurring revenue businesses are hard. You need so many different types of people (sales, support, client success, demand gen, product, engagement, dev). The customers complain, especially your most loyal ones. You have to get on planes. You have to grovel. It’s tough. And for a lot of us … well … it just turns out […]
By Mark Suster on April 16, 2013
This is my third post in a series on Enterprise Software. In part one I covered the need for early-stage enterprise software companies to build up professional services staff to ensure successful implementation projects. This goes against the conventional wisdom of VCs. In part two I talked about how to ensure that your professional services […]
By Christian Reilly on April 16, 2013
Choices, as the old British adage goes, are rather like buses – you wait patiently for one to arrive and then, annoyingly, several of them arrive at once. So true is this, that in my continued observation of our beloved tech industry, it appears to be the present day case for enterprises feeling their way […]