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Browse: Home / american express

american express

Would You Pay More for Excellent Customer Service?

Would You Pay More for Excellent Customer Service?

By Jacob Morgan on August 9, 2010

A key tenant in Social CRM has always been around providing users with a better experience.  In addition to delivering a great product one of the best ways to provide a better experience is through excellent service (yes there are other things).  Here’s a simple personal example. In my neighborhood there are two large grocery […]

Posted in Enterprise | Tagged american express, americans using social media, americans using the internet, customer experience, customer service, paying more for experience, paying more for service, scrm, Social CRM | 1 Response

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