american express

Would You Pay More for Excellent Customer Service?
By Jacob Morgan on August 9, 2010
A key tenant in Social CRM has always been around providing users with a better experience. In addition to delivering a great product one of the best ways to provide a better experience is through excellent service (yes there are other things). Here’s a simple personal example. In my neighborhood there are two large grocery […]
Posted in Enterprise | Tagged american express, americans using social media, americans using the internet, customer experience, customer service, paying more for experience, paying more for service, scrm, Social CRM | 1 Response