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Browse: Home / assistly

assistly

Zendesk Scores New Funding Round and Updated Interface

Zendesk Scores New Funding Round and Updated Interface

By Ben Kepes on September 12, 2012

I’ve been writing about helpdesk provider Zendesk now for going on five years. Their original employee, and now APAC head, Michael Hansen, likes to tell the story about their first blog coverage (a piece I wrote for ReadWriteWeb) corresponding with the beginning of their hockey-stick growth. I don’t know about that, but I do know […]

Posted in Application Software, Entrepreneurship | Tagged assistly, Charles River, facebook, mikkel svane, ReadWriteWeb, Redpoint Ventures, San Francisco, vc funding, zendesk | 1 Response

Assistly rebrands as Desk.com. Quick Analysis

Assistly rebrands as Desk.com. Quick Analysis

By Ben Kepes on January 31, 2012

It was only a few months that salesforce acquired Assistly (more here) but already we see the product relaunching under its new corporate overlords. Rebranded desk.com, the offering has been rebuilt from the ground up including an all new UI, a new HTML5 mobile app and a range of new

Posted in Application Software, Business | Tagged assistly, desk.com, facebook, help desk, rypple, salesforce chatter, salesforce.com, twitter

Oracle Buys RightNow

Oracle Buys RightNow

By Ben Kepes on October 24, 2011

Last month it was Salesforce buying customer support solution Assistly. This month it’s Oracle buying RightNow, a more mature, but similarly positioned player. The deal, worth around the $1.5B mark, fills the void that Oracle had in terms of customer-facing engagement tools. While Oracle does have CRM on-demand, this acquisition

Posted in Business, Featured Posts | Tagged assistly, larry ellison, Oracle, Oracle Corporation, rightnow, RightNow Technologies, salesforce.com, zendesk

Salesforce Acquires Assistly… Anyone Else See a Disconnect?

Salesforce Acquires Assistly… Anyone Else See a Disconnect?

By Ben Kepes on September 22, 2011

News that salesforce has acquired service desk vendor Assistly in a move that many of us had an inkling about well before DreamForce – it seems that dotting the I’s and crossing the t’s of he deal saw it closing after the event. Assistly is a young company that is squarely positioned to compete with […]

Posted in Application Software, Business, Featured Posts | Tagged assistly, CRM, customer service, facebook, get satisfaction, salesforce.com, Service cloud, smb, twitter, zendesk | 1 Response

This Week in Venture Capital – Episode 3

This Week in Venture Capital – Episode 3

By Mark Suster on April 22, 2010

OK, it’s official!  I’m now the permanent host for TWiVC (until such time as they kick me off).  Thank you to anybody who sent Jason a note on Twitter on my behalf.  We discuss a lot of details not in my post below so if you’re interested in catching the show you can find it here. […]

Posted in Entrepreneurship | Tagged assistly, knewton, lendingclub, p2p, peer-to-peer, prosper, pubmatic, sendgrid, startups, tellapart, This Week in Venture Capital, tumblr, twivc, tynt, VC Industry, wonga, xobni | 1 Response

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