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beetil

BMC Reaches for the Cloud With a New Service Desk Express Offering

BMC Reaches for the Cloud With a New Service Desk Express Offering

By Guest Authors on November 22, 2009

A guest post from Rhett Glauser, Service-now.com director of communications. Rhett has spent a decade talking and writing about the IT management industry from the perspective of companies like Service-now.com, Symantec, Altiris and Lineo. These days he spends most of his time communicating the benefits of modern IT service management applications, software-as-a-service, and IT best […]

Posted in Design, Strategy | Tagged beetil, bmc, helpdesk, service-now, zendesk | 3 Responses

Service-now – Managing Service, Serving Management

Service-now – Managing Service, Serving Management

By Ben Kepes on July 2, 2009

Image via CrunchBase After I reviewed IT service management tool Beetil a few weeks ago I had a tweet from Rhett Glauser of Service-now.com asking if I’d take a look at their offering. I’m always happy to take a peek under the hood of different applications and so I was happy to take service-now for […]

Posted in Product reviews | Tagged beetil, itsl, itsm, saas, service-now | 9 Responses

Entomological Service Management

Entomological Service Management

By Ben Kepes on May 26, 2009

(Entomology is the study of insects – ed) I met up with the team behind Beetil the other day (disclosure – I had an orange juice, they paid). Beetil titles itself “the world’s most user friendly IT service management solution” – so what does that mean? While currently in beta, Beetil already covers the spectrum […]

Posted in Product reviews | Tagged beetil, itil, service management | 1 Response

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