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The Metrics-Driven SaaS Business | New Ebook!

The Metrics-Driven SaaS Business | New Ebook!

By Joel York on June 19, 2014

The SaaS community has gained a solid understanding of SaaS financial metrics, as well as many of the operational principles required to achieve them. However, there has always been an obvious gap between what happens on the top line and what happens on the ground. This is about to change! The SaaS industry is maturing […]

Posted in Business | Tagged bluenose, chaotic flow, Customer Success, ebook, joel york, saas, SaaS Blog, SaaS Customer Success, SaaS Metrics

The SaaS Metrics Maturity Model

The SaaS Metrics Maturity Model

By Joel York on May 14, 2014

Becoming a Metrics-driven SaaS Business is no easy task. It takes time, commitment and plenty of customers. However, the financial rewards of moving beyond standard SaaS financial metrics to SaaS customer success metrics and ultimately to sophisticated predictive analytics are significant. Each step toward SaaS metrics greatness builds upon the last. The stages of development […]

Posted in Business, Featured Posts | Tagged bluenose, chaotic flow, Customer Success, joel york, saas, SaaS Customer Success, SaaS Metrics | 1 Response

Bluenose Enables the Metrics-driven SaaS Business

Bluenose Enables the Metrics-driven SaaS Business

By Joel York on April 8, 2014

We are witnessing a dramatic change in the way SaaS businesses are managed. While SaaS financial metrics, such as recurring revenue, acquisition cost, service cost, churn, growth and lifetime value have dramatically increased our understanding of the economics of SaaS businesses, they have proven inadequate for managing them. As useful as they may be, SaaS […]

Posted in Application Software, Featured Posts | Tagged bluenose, bluenose analytics, chaotic flow, Customer Success, google analytics, metrics, saas, SaaS News | 1 Response

The Metrics-driven SaaS Business

The Metrics-driven SaaS Business

By Joel York on March 25, 2014

My first serious lesson in the criticality of SaaS metrics was about six years ago when I was unexpectedly stumped in a board of directors meeting. I had just presented the booking plan for the year and one of the Director’s in the meeting said that the plan was good, but we really needed to […]

Posted in Business, Featured Posts | Tagged bluenose, bluenose analytics, chaotic flow, Customer Success, joel york, metrics, saas, SaaS Metrics, saas-business | 1 Response

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