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Browse: Home / business rules / Page 3

business rules

The simple secret to knowledge curation

The simple secret to knowledge curation

By Martijn Linssen on February 8, 2011

Of all the Social Tools out there, most if not all of it is free text to the power of three. Notwithstanding the huge progress made – getting conversations in writing and saving them for eternity – it gets increasingly harder to make heads or tails of them. Why favour conversation or thread A over […]

Posted in Trends & Concepts | Tagged application development, business rules, change, Data quality, information, knowledge, maturity, messaging, social media, stats

The Follow-or-Not Flowchart

The Follow-or-Not Flowchart

By Martijn Linssen on January 31, 2011

I few days ago I published my “To Tweet or ReTweet flowchart“. I think it is time to publish my “To Follow or Not To Follow” flowchart as well, as I find that I hardly make any exception at all on my internal, unwritten rules for deciding to follow a new follower or not. This […]

Posted in Featured Posts, Trends & Concepts | Tagged adopt, business rules, Flowchart, information, Online Communities, social media, social networking, standardisation, stats, twitter | 1 Response

Image credit: Help Desk Notes

Why customer service can’t be outsourced

By Martijn Linssen on January 26, 2011

After briefly participating in last night’s #custserv chat, I found myself dissatisfied with chats like these via a medium like that. I like to get definitions straightened out and agreed upon when they get “volatile” so to say. So, for future chats, please find a web page that does (and can be scanned in a […]

Posted in Business, Featured Posts | Tagged 1.0, 2.0, application development, business exceptions, business rules, cloud computing, customer service, customer support, Exception handling, information, standardisation, technical support, trust, twitter | 2 Responses

Quora: a gossiper's wet dream

Quora: a gossiper’s wet dream

By Martijn Linssen on January 24, 2011

And yes, it is a big wet dream to begin with, for all those self-promoters out there overshadowing the few good and helpful answers that are given on the platform. An ingenious tweet from Olivier Blanchard in a rather long conversation with David Armano pushed me to this post: @armano Quora is almost like a […]

Posted in Featured Posts, Misc | Tagged 1.0, 2.0, business exceptions, business rules, Data quality, gossip, information, knowledge, Quora, social media, stats, twitter | 2 Responses

Image credit: Ms. Shawn's English & History Class Blog

Twitter punctuation manners

By Martijn Linssen on January 22, 2011

A small post about punctuation – in my general writing, and tweets If you haven’t noticed, I leave out a period at the end of every paragraph – on this blog, when I comment here and there, in emails – period (pun intended) I think the following whitespace makes it perfectly clear that a paragraph […]

Posted in Trends & Concepts | Tagged adopt, business rules, Data quality, Globalisation, grammar, information, punctuation, social media, standardisation, twitter

Image credit: Geekyard

The To Tweet Or ReTweet Flowchart

By Martijn Linssen on January 13, 2011

A few posts ago I blogged about behaving differently on Twitter or not. One thing lead to the other, and there was a small comment-conversation about ReTweeting. So, inspired by Innes Fisher, here’s a small scheme. At the very bottom, there is “the ass-option”. Almost none of you will ever end up there, but I […]

Posted in Trends & Concepts | Tagged 2.0, attribution, business exceptions, business rules, Globalisation, growth, information, knowledge, maturity, retweet, RT, social media, standardisation, trust, twitter | 1 Response

Your Twitter security is an egg, not an onion

Your Twitter security is an egg, not an onion

By Martijn Linssen on January 13, 2011

Hard to come up with a more fuzzy title really. Let me cut through the usual Twitter conversation show and pick only one: .@CoCreatr @VenessaMiemis @dsearls Twitter DMs can be seen by 3rd parties http://bit.ly/auSmBL < what part of “access” did u not understand? That was a rather short version of the original tweet, including […]

Posted in Application Software, Featured Posts, Security | Tagged 1.0, application development, architecture, business rules, information, knowledge, maturity, oauth, privacy, Security, social media, trust, twitter

Stop breaking down silos, let's enginize the pistons

Stop breaking down silos, let’s enginize the pistons

By Martijn Linssen on January 10, 2011

Everywhere I go these days I encounter the call for integrating everything into anything and the words “break down silos”. While the former I applaud, the latter is a politically incorrect way to address the stakeholders (sic, more about that 3 paragraphs from now): it brings across a threat rather than an opportunity in most […]

Posted in Featured Posts, Trends & Concepts | Tagged 1.0, 2.0, adopt, business exceptions, business rules, e2.0, integration, social business design, social media, transactions | 2 Responses

Social Customer Service - proving you failed?

Social Customer Service – proving you failed?

By Martijn Linssen on January 4, 2011

A great comment by Guy Letts to my previous post on Acquisition versus Retention made me write this one – the comment is only half an hour old but blew my mind: There’s another example of how ridiculous is the pursuit of NEW rather than getting the basics right. Some large companies now boast of […]

Posted in Business | Tagged adapt, adopt, business exceptions, business rules, change, customer service, growth, social media, trust, twitter

2010-2020: The Great Divide

2010-2020: The Great Divide

By Martijn Linssen on December 13, 2010

A Great Divide is what I see for the coming decade. Not a hydrological divide of the Americas, but an IT-divide of the business. Pretty much a follow-up from my one year-old Cloud and Social: the tectonic plates of IT 2.0, this post will show the great challenge Business and IT need to face together […]

Posted in Featured Posts, Trends & Concepts | Tagged 1.0, 2.0, A2A, architecture, business exceptions, business rules, cloud computing, edi, growth, integration, scrm, soa, social business design, social media, transactions, xml

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