The simple secret to knowledge curation
Of all the Social Tools out there, most if not all of it is free text to the power of three. Notwithstanding the huge progress made – getting conversations in writing and saving them for eternity – it gets increasingly harder to make heads or tails of them. Why favour conversation or thread A over […]
The Follow-or-Not Flowchart
I few days ago I published my “To Tweet or ReTweet flowchart“. I think it is time to publish my “To Follow or Not To Follow” flowchart as well, as I find that I hardly make any exception at all on my internal, unwritten rules for deciding to follow a new follower or not. This […]
Why customer service can’t be outsourced
After briefly participating in last night’s #custserv chat, I found myself dissatisfied with chats like these via a medium like that. I like to get definitions straightened out and agreed upon when they get “volatile” so to say. So, for future chats, please find a web page that does (and can be scanned in a […]
Quora: a gossiper’s wet dream
And yes, it is a big wet dream to begin with, for all those self-promoters out there overshadowing the few good and helpful answers that are given on the platform. An ingenious tweet from Olivier Blanchard in a rather long conversation with David Armano pushed me to this post: @armano Quora is almost like a […]
Twitter punctuation manners
A small post about punctuation – in my general writing, and tweets If you haven’t noticed, I leave out a period at the end of every paragraph – on this blog, when I comment here and there, in emails – period (pun intended) I think the following whitespace makes it perfectly clear that a paragraph […]
The To Tweet Or ReTweet Flowchart
A few posts ago I blogged about behaving differently on Twitter or not. One thing lead to the other, and there was a small comment-conversation about ReTweeting. So, inspired by Innes Fisher, here’s a small scheme. At the very bottom, there is “the ass-option”. Almost none of you will ever end up there, but I […]
Your Twitter security is an egg, not an onion
Hard to come up with a more fuzzy title really. Let me cut through the usual Twitter conversation show and pick only one: [email protected] @VenessaMiemis @dsearls Twitter DMs can be seen by 3rd parties http://bit.ly/auSmBL < what part of “access” did u not understand? That was a rather short version of the original tweet, including […]
Stop breaking down silos, let’s enginize the pistons
Everywhere I go these days I encounter the call for integrating everything into anything and the words “break down silos”. While the former I applaud, the latter is a politically incorrect way to address the stakeholders (sic, more about that 3 paragraphs from now): it brings across a threat rather than an opportunity in most […]
Social Customer Service – proving you failed?
A great comment by Guy Letts to my previous post on Acquisition versus Retention made me write this one – the comment is only half an hour old but blew my mind: There’s another example of how ridiculous is the pursuit of NEW rather than getting the basics right. Some large companies now boast of […]
2010-2020: The Great Divide
A Great Divide is what I see for the coming decade. Not a hydrological divide of the Americas, but an IT-divide of the business. Pretty much a follow-up from my one year-old Cloud and Social: the tectonic plates of IT 2.0, this post will show the great challenge Business and IT need to face together […]
