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Yammer - What You Need to Know

Yammer – What You Need to Know

By Mark Fidelman on April 29, 2010

My boss walked in and just started laughing. Not a condescending laugh, but a contagious chuckle at my expense. In a company of 5000 people, I had emailed all of them in search of a team or individual that had handled a similar challenge as the one I was facing at a large retailer.  It […]

Posted in Enterprise | Tagged chat, collaboration, communication, productivity, yammer

As Twitter Takes Over IM, We Need Clients with Friendly Nicknames

As Twitter Takes Over IM, We Need Clients with Friendly Nicknames

By Zoli Erdos on March 30, 2010

It used to be Yahoo, MSN or AOL chat. Then Skype took over – it is my default IM system now, despite it’s obvious flaws. But nowadays the fastest way to reach most of my contacts is DM on Twitter.  That is if I can remember their Twitter account names. While @firstnamelastname has become a […]

Posted in General | Tagged chat, contacts, im, im clients, instant messaging, skype, twitter, twitter clients

Dell Sales Support Chat

Dell Sales Support Chat

By Zoli Erdos on March 3, 2010

<SOAP-ENV:Envelope><SOAP-ENV:Header/>−<SOAP-ENV:Body>−<SOAP-ENV:Fault><faultcode>SOAP-ENV:Server</faultcode>−<faultstring>Unable to Connect to Talisma Server at 143.166.82.76</faultstring>−<detail>−<e:faultdetails>−<message>Fail to receive through socket – [10054: WSAECONNRESET]</message><errorcode>99999</errorcode></e:faultdetails></detail></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope> No kidding.. and this is SALES (?), not even tech support.

Posted in Just for fun | Tagged chat, dell, support | 2 Responses

Skype is not Only VOIP: It Reigns in IM But How Long?

Skype is not Only VOIP: It Reigns in IM But How Long?

By Zoli Erdos on October 15, 2009

Nowadays the only context we hear about Skype is the legal fight (care to bet how long it will take for the previous Net Celebs to become the Hated Greedy Ones who try to sc**w all of us?) – I would much rather read about new features, improvements. After all, Skype is the single most […]

Posted in Product reviews | Tagged chat, customer support, im, skype, video, voip | 2 Responses

If You Start Your Tweet with @name, Few Will See It

If You Start Your Tweet with @name, Few Will See It

By Zoli Erdos on September 30, 2009

This is so obvious, yet little known – and although Mark Suster warned us all right here at CloudAve, I keep on falling in the trap.  Just today as I wanted to announce yet another great post by Mark, I tweeted this: @msuster discusses how the Ice Age is thawing for Venture Capital Big mistake.  […]

Posted in General | Tagged chat, microblogging, twitter | 2 Responses

The Skype Beta Downgrade – First Impressions

The Skype Beta Downgrade – First Impressions

By Zoli Erdos on October 1, 2008

First, kudos to Skype – for listening to customers, many of whom considered the first Skype 4.0 beta’s full-screen a deal-breaker.  Yes, they listened and gave us a compact view, somewhat similar to good old 3.x, which is why I installed it in the first place, but after an hour or so I am ready […]

Posted in Design, Product reviews | Tagged beta, chat, communication, im, instant messaging, multichannel, multitasking, skype, skype beta, trillian, video chat, videophone, voip | 11 Responses

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