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Browse: Home / Comcast

Comcast

SugarCRM CEO talks customer engagement, selling, and the empowered digital consumer

SugarCRM CEO talks customer engagement, selling, and the empowered digital consumer

By Michael Krigsman on August 25, 2015

The phrase “customer engagement” expresses the value and importance of interacting with buyers. We all want prospects and customers to interact positively with our brand and products. While unhappy customers often share their stories online, converting customers into fans, or even brand advocates, is another story altogether. On one level, it’s simple. If customers love […]

Posted in Business, Featured Posts | Tagged @comcastcares, #cxotalk, Comcast, customer service, CXO

OpenDNS? Google DNS? Comcast?  Surprising Results.

OpenDNS? Google DNS? Comcast? Surprising Results.

By Zoli Erdos on May 15, 2010

I’ve been a long time OpenDNS user (hardcoded in my router), but after installing a new router, I decided to run some tests before reconfiguring its DNS settings.  The results – using Google’s own Namebench tool – were surprising. Comcast wins!  (note: 68.87.76.182 resolves to cns.sanjose.ca.sanfran.comcast.net).  It is faster than UltraDNS, OpenDNS or Google Public […]

Posted in Product reviews | Tagged benchmark, Comcast, DNS, Google DNS, OpenDNS, speed test, UltraDNS | 6 Responses

How Comcast Approaches Social CRM

How Comcast Approaches Social CRM

By Jacob Morgan on February 9, 2010

Since I’m speaking on the topic of Social CRM at the New Comm Forum in April,  I decided to reach out to a few folks to get their ideas and impressions on what’s going on in the space.  One of the people I reached out to was Frank Eliason from Comcast (many of you may […]

Posted in Enterprise | Tagged Comcast, comcast scrm, comcast social crm, comcast social media, scrm, Social CRM

AT and T starts blaming customers for downloading too much

AT and T starts blaming customers for downloading too much

By Dan Morrill on December 11, 2009

Usually the first rule of business is that the customer is right always. Well maybe not so much according to AT&T, especially when it comes to the Iphone and data “hogs”. While unlimited plans usually mean unlimited, it looks like unlimited is soon going to mean caps, and extra charges for well, using your unlimited […]

Posted in General | Tagged android, Apple, ATT, business, Comcast, funding, iphone, Participation, smartphone, Streaming media, Technology, verizon

Comcast Data Usage Meter: What’s to Celebrate About Being a Year Late?

Comcast Data Usage Meter: What’s to Celebrate About Being a Year Late?

By Zoli Erdos on December 1, 2009

I admit I’m baffled.  If a major service provider imposes consumption caps without providing a way to measure consumption, then promises a metering tool and fails to deliver for a year, than what exactly is the reason to celebrate when finally they start limited testing a year late? But that’s exactly what’s happening: Comcast keeps […]

Posted in Application Software | Tagged bandwidth, bandwidth cap, broadband, Comcast, usage meter

Social Media is the New Collaboration

Social Media is the New Collaboration

By Dan Morrill on November 4, 2009

When we look at corporate frameworks and how we use collaboration and innovation across corporate boundaries, including collaborating with other companies to get a product out to market we are looking at social networking. We just have a fancy new label for it, but in the longer run, what we saw as collaborative teaming and […]

Posted in General | Tagged Comcast, failure, mba, Media and Web 2.0, mesure, process, social media, social networking

Gnomedex Day 2: Beginning of the Wrap Up

Gnomedex Day 2: Beginning of the Wrap Up

By Dan Morrill on August 22, 2009

Gnomedex Day 2 was well worth visiting, mostly about the social part of social networking and how we use technology to do things, accomplish goals, or support folks. The more interesting example of the group was Bongo The Movie, where people raised money to help a band in Tunisia make an album. The best speech […]

Posted in General | Tagged android, Comcast, conferences, Gnomedex, iphone, verizon

Social Monitoring – Exploring the Midspace

Social Monitoring – Exploring the Midspace

By Ben Kepes on August 6, 2009

I received an email from a friend the other day who was searching for a social media monitoring service for the company he works for – they’re a few years old, have a few thousand customers and are generating enough “buzz” to warrant more than the basic Google search, Twitter search routine. The next step […]

Posted in General, Strategy | Tagged andy lark, Comcast, dell, google, icerocket, radian6, social media monitoring, social mention, twitter | 6 Responses

Radian6 – Aggregating Opinion

Radian6 – Aggregating Opinion

By Ben Kepes on July 7, 2009

I’ve long been a proponent of new web plays looking to find an offering that aggregate rather than create content. In this world there is no end of data available to us but what we lack is ways to aggregate that data, obtain analysis from it and, at the end of the day, derive insight […]

Posted in Enterprise, General, Marketing | Tagged Blogs, Comcast, dell, enterprise 2.0, marketing, radian6, social media, twitter, ups.home depot | 1 Response

The Social Media Customer Care Machinery

The Social Media Customer Care Machinery

By Zoli Erdos on April 8, 2009

Comcast Customer Service s*cks Comcast Offers Great Customer Service on Twitter. Both are true. Frank Eliason, the Customer Service Director behind @comcastcares is now a Social Media star, being invited to speaking engagement left and right. The buzz surrounding @comcastcares served as eye opener to many other companies who are jumping on Twitter in his […]

Posted in Marketing | Tagged @comcastcares, Comcast, customer care, customer service, frank eliason, Scalability, social media, social media customer care, twitter | 2 Responses

Can Social Media Customer Care Scale? Should it Scale?

Can Social Media Customer Care Scale? Should it Scale?

By Zoli Erdos on February 25, 2009

Frank Eliason is a Comcast employee.   – how … uninteresting.  Frank Eliason is a Social Media Celebrity – how exciting. Both are true.   Frank is better known as @comcastcares on Twitter – he is the Customer Service Director who came up with the idea to use Twitter in an effort to improve the Cable Giant’s […]

Posted in Marketing, Strategy | Tagged @comcastcares, Comcast, customer care, customer service, frank eliason, Scalability, social media, social media customer care, twitter | 5 Responses

Broadband Bandwidth Cap and Cloud Computing

Broadband Bandwidth Cap and Cloud Computing

By Krishnan Subramanian on October 2, 2008

Image via CrunchBase From yesterday, Comcast has started implementing a 250 GB bandwidth cap on users browsing the net with their service. They argue that this will stop power users from hijacking the pipe in a neighborhood. This is pretty insane and it has evoked lots of criticism from the blogosphere including the “Metering will […]

Posted in Analysis | Tagged bandwidth cap, broadband, cloud computing, Comcast, innovation, productivity, time warner | 2 Responses

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