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Browse: Home / communities

communities

How does open source affect company culture?

How does open source affect company culture?

By Mårten Mickos on February 23, 2011

An open source company is naturally a company that produces open source code for others to consume. But how does the notion of producing software code in the open affect company culture?
Read…

Posted in Business, Enterprise, Featured Posts, Your POV | Tagged advocacy, collaboration, communities, corporate culture, InnoDB, management, mysql, open source, openness, transparency

Game Changing Customer Support Communities (Presentation)

Game Changing Customer Support Communities (Presentation)

By Mark Fidelman on December 13, 2010

The following was the Presentation I gave at the Gilbane Conference in Boston Self-Service support communities are beginning to replace the help desk for internal and external customer support.    In fact, these communities are simultaneously reducing costs (less support calls) and increasing revenue (SEO lead generation).   Follow along as I explore the history of documentation […]

Posted in Business | Tagged communities, customer service, customer support, CustomerSupport, enterprise 2.0, facebook, gilbane, mindtouch, scrm, technical support, wiki help, wiki support

Diversity and Innovation - Improve the Person, Improve the Idea

Diversity and Innovation – Improve the Person, Improve the Idea

By Hutch Carpenter on May 19, 2010

A key aspect of the next generation of innovation is the ability to tap a much larger set of minds in pursuit of valuable ideas. This draws quite heavily from the realms of Enterprise 2.0 and crowdsourcing. The historic method of innovation relied exclusively on a designated few. Now we’re seeing companies recognizing a missing […]

Posted in Enterprise | Tagged communities, crowdsourcing, innovation, wisdom-of-crowds | 1 Response

Three Models for Applying Customer Feedback to Innovation

Three Models for Applying Customer Feedback to Innovation

By Hutch Carpenter on March 24, 2010

Customers have always been core to companies’ existence. An obvious statement for sure. Customers are the source of cash flow, and have historically been thought of in marketing and transactional contexts. But in recent years, we’ve seen the rise of a new way to consider customers. As vital influencers of company activities and strategies. Two […]

Posted in Strategy | Tagged communities, ideas, innovation, innovation management, open innovation, scrm, Social CRM, starbucks, Uncategorized, verganti | 1 Response

Four Models for Competitive Crowdsourcing

Four Models for Competitive Crowdsourcing

By Hutch Carpenter on February 4, 2010

Crowdsourcing is heating up in terms of corporate interest. Pepsi’s decision to skip the Super Bowl in favor of a crowdsourced ideas initiative – Pepsi Refresh – is an example of the interest in the market. Digital strategy, marketing and design firm Last Exit called crowdsourcing a top digital marketing trend for 2010. Contests are […]

Posted in Enterprise | Tagged communities, crowdsourcing, innovation, open innovation, pepsi, wisdom-of-crowds

Designing for Innovation through Competitive Collaboration

Designing for Innovation through Competitive Collaboration

By Hutch Carpenter on December 17, 2009

In a recent blog post by Intel’s Enterprise 2.0 manager Laurie Buczek, she reviewed her organization’s 2009 experience with social software. One item caught my eye: My entire year has been a quest to find quantifiable ROI. I swear I have nightmares with the “Where’s the Beef” lady crackling out a “Where’s the ROI?!” In […]

Posted in Enterprise | Tagged collaboration, communities, competition, incentives, innovation | 2 Responses

Jive Software vs. MindTouch -  a Guide for Decision Makers

Jive Software vs. MindTouch – a Guide for Decision Makers

By Mark Fidelman on December 11, 2009

(Editor’s note: we typically ask guest bloggers to refrain from promoting their own products and services. However we feel that this is not a promotional piece but a well-written comparative review which should be valuable to our readers, but with the caveat that Mark works for MindTouch. We encourage anyone and especially Jive Software to […]

Posted in Enterprise, Product reviews | Tagged collaboration, communities, jive, jive Software, mindtouch, mindtouch 2009, platform, Sharepoint 2010 | 1 Response

Managing Employee Innovation Communities

Managing Employee Innovation Communities

By Hutch Carpenter on November 17, 2009

Tapping a diversity of perspectives has been empirically proven to increase the quality of ideas. Indeed, this is one of the benefits of setting innovation communities. By investing some time in establishing a community management plan, organizations will see a nice return on their innovation efforts. There are three distinct phases to innovation community management: […]

Posted in Enterprise | Tagged adoption, communities, innovation

External Innovation Communities

External Innovation Communities

By Hutch Carpenter on September 1, 2009

At the recent Spigit Customer Summit, Jeffrey Phillips of innovation consultancy firm OVO presented on the benefits and trade-offs of external communities. Open innovation is a growing area of interest for companies, where they work with external constituencies to provide input for future business, product and operational roadmaps. For good background on this movement, check […]

Posted in Strategy | Tagged communities, innovation | 1 Response

Webstock – Heather Champ – Shepherding Passionate Communities

By Ben Kepes on February 18, 2009

Heather Champ is the director of community at Flickr, seeing it grow to 24 million members sharing 2.8 billions photos and videos with 3 billion page views per month. Heather started off warning the audience that she would swear during her presentation, consider yourselves warned by extension! Heather loves that Flickr allows users to see […]

Posted in Design | Tagged communities, flickr, heather champ, webstock, webstock09

Webstock – Meg Pickard – Content, Communities and Collaboration

By Ben Kepes on February 18, 2009

Meg Pickard is the head of communities and user experience for guardian.co.uk. She points out that users interact with content in many different ways. Consume, React, Curate, Create… If people can create recommendation lists on the likes of Amazon, why can they not on traditional news sites (writers comment – isn’t this what digg is […]

Posted in Design | Tagged communities, meg pickard, Participation, webstock, webstock09 | 1 Response

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