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It’s Not Your Product, Your Documentation Just Sucks

It’s Not Your Product, Your Documentation Just Sucks

By Mark Fidelman on November 17, 2010

Do we really have to wade through your 400 page text-based manual you’ve posted online in order to find out why an error keeps us from using your software?  Worse, when we finally find the answer it’s incomplete.  So what do we do? A Google search and find the answer elsewhere. Really? Aren’t we done […]

Posted in Application Software, Featured Posts | Tagged bailie, Community News, content strategy, documentation, enterprise 2.0, rahel, scott abel, social, Social Documentation, technical communicator, tom johnson, Tristan Bishop | 1 Response

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