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Browse: Home / contact center

contact center

The Contact Center in the Sky

The Contact Center in the Sky

By Dave Michels on April 17, 2013

Hosted voice continues to grow in subscribers and scope. Many hosted providers have already expanded from dialtone to robust UC solutions, but now there seems to be a frenzy around contact center offerings. Here’s a short roundup of announcements made in just the past few weeks. Interactive Intelligence Has offered a robust contact center service […]

Posted in Featured Posts, Technology | Tagged Call Centers, contact center | 4 Responses

The Magic at DreamForce 2012

The Magic at DreamForce 2012

By Dave Michels on September 27, 2012

Dreamforce is an impressive conference, though I have never actually attended one. At least not in person, I always make it a point to watch the posted videos as the show has some truly impressive content. This year there was decidedly less video posted, I think the CMOs that get featured are increasingly restricting their […]

Posted in Featured Posts, Trends & Concepts | Tagged #df12, conferences, contact center, CRM, dreamforce, salesforce, social, telecom, UC

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