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Browse: Home / CRM

CRM

The Simple Reason Why There Will be 10-20 Great CRM IPOs in the Next Few Years

The Simple Reason Why There Will be 10-20 Great CRM IPOs in the Next Few Years

By Jason M. Lemkin on March 17, 2014

I wrote a while back about Room at The Bottom, and how once a space gets big enough (~$100m) or so … the biggest guys end up abandoning many of the smallest customers and segments in their space.  Which once a space is at, say $100m in market size, can open up a $10m hole […]

Posted in Entrepreneurship, Featured Posts | Tagged CRM, dropbox, Entrepreneurship, ipo, salesforce, salesforce.com, startups, sugarcrm, Uncategorized, wordpress

The Magic at DreamForce 2012

The Magic at DreamForce 2012

By Dave Michels on September 27, 2012

Dreamforce is an impressive conference, though I have never actually attended one. At least not in person, I always make it a point to watch the posted videos as the show has some truly impressive content. This year there was decidedly less video posted, I think the CMOs that get featured are increasingly restricting their […]

Posted in Featured Posts, Trends & Concepts | Tagged #df12, conferences, contact center, CRM, dreamforce, salesforce, social, telecom, UC

iComplete–The World’s Simplest CRM?

iComplete–The World’s Simplest CRM?

By Ben Kepes on November 17, 2011

There’s been a lot of talk among a new breed of CRM providers recently about finding the right balance of functionality and complexity to meet the needs of very small businesses. While salesforce has cleaned up in the enterprise cloud CRM space, there’s no denying it’s product offering is both priced a little too high, […]

Posted in Application Software | Tagged CRM, customer relationship management, google, icomplete, Internet Marketing, Small business, telephony

Salesforce Acquires Assistly… Anyone Else See a Disconnect?

Salesforce Acquires Assistly… Anyone Else See a Disconnect?

By Ben Kepes on September 22, 2011

News that salesforce has acquired service desk vendor Assistly in a move that many of us had an inkling about well before DreamForce – it seems that dotting the I’s and crossing the t’s of he deal saw it closing after the event. Assistly is a young company that is squarely positioned to compete with […]

Posted in Application Software, Business, Featured Posts | Tagged assistly, CRM, customer service, facebook, get satisfaction, salesforce.com, Service cloud, smb, twitter, zendesk | 1 Response

Salesforce for Quickbooks for Salesforce for Quickbooks….

Salesforce for Quickbooks for Salesforce for Quickbooks….

By Ben Kepes on September 9, 2011

Owning and running a bunch of small businesses, I have a real appreciation for just how important it is for SMBs to have a handle on their customers and deal flow – CRM, a concept foreign to many SMBs only a few years ago has become, with the growing importance of social media, a critical […]

Posted in Application Software, Featured Posts, Small business | Tagged CRM, Customer, customer relationship management, integration, intuit, quickbooks, salesforce.com, Small business, smb, sme, software as a service, xero

Sorry Gartner, Here’s the Real Magic Quadrant for SCRM

Sorry Gartner, Here’s the Real Magic Quadrant for SCRM

By Mark Fidelman on August 31, 2011

To understand what Social Customer Relationship Management (SCRM) is, we have to start with a clear definition. The definition must be clearly articulated and easily understood by individuals in the industry. In the Magic Quadrant for Social CRM, Gartner writes, “Social CRM applications need to be far more customer-centric than more-traditional CRM applications. Without benefits […]

Posted in Application Software, Featured Posts | Tagged CRM, customer relationship management, enterprise 2.0, gartner, Gartner MQ, IBM, jive Software, lithium, magic quadrant, newsgator, nimble, paul greenberg, salesforce.com, scrm, Social CRM, sugarcrm | 2 Responses

Gartner Says Worldwide SaaS Revenue To Grow 21% This Year

Gartner Says Worldwide SaaS Revenue To Grow 21% This Year

By Krishnan Subramanian on July 8, 2011

Gartner, the leading research firm, said SaaS will grow by 21% this year with CRM leading the way. Based on the trends we have been observing in the recent years, this is pretty much expected. After the initial FUD and maturation of cloud based technologies, enterprises are looking beyond the security and privacy issue to […]

Posted in Featured Posts, Trends & Concepts | Tagged 2011, box, box.net, briefs, CRM, erp, gartner, gartner forecast, saas | 1 Response

Simon Cowell Left American Idol to Launch CRM Idol. But He Did Not Make the Final Cut.

Simon Cowell Left American Idol to Launch CRM Idol. But He Did Not Make the Final Cut.

By Zoli Erdos on April 25, 2011

Paul Greenberg did.  Simon is off doing X-Factor instead Joke apart,  if you are in the CRM business, or interested in CRM, or even just social software, chances are you’ve heard of Paul Greenberg. Simply said, he is the Godfather of CRM. And Godfathers get to make decisions.  If you follow Paul’s annual CRM Watchlist […]

Posted in Application Software, Featured Posts, Marketing | Tagged American Idol, contest, CRM, CRMIdol, customer relationship management, influencers, paul greenberg, Simon Cowell, social software | 1 Response

The Social CRM Magic Quadrant

The Social CRM Magic Quadrant

By Martijn Linssen on March 21, 2011

I missed the Social CRM Summit today – twice. Not only did I not physically attend, but I was occupied with work and only found time in my lunch break to quickly scan a few tweets. Now it’s after dinner, there are 700 tweets, and I am ready to analyse away. Of course I use […]

Posted in Application Software, Enterprise, Featured Posts, Trends & Concepts | Tagged 1.0, B2C, CRM, customer relationship management, magic quadrant, maturity, paul greenberg, scrm, Social CRM | 3 Responses

Gartner Says Social CRM Market Will be $1 Billion in 2012

Gartner Says Social CRM Market Will be $1 Billion in 2012

By Krishnan Subramanian on February 23, 2011

Gartner has predicted that the market for social CRM software will be over $1 Billion by 2012. According to the research firm, social CRM spending will rise exponentially in 2011 and a 3 year shakeout will begin in the space. The huge potential in the space has resulted in over 100 vendors entering the market […]

Posted in Trends & Concepts | Tagged briefs, CRM, gartner, nimble, ray wang, saas, salesforce, salesforce.com, Social Business, Social CRM | 2 Responses

Zoho Rounds Out Small Business Suite with Accounting App–Zoho Books

Zoho Rounds Out Small Business Suite with Accounting App–Zoho Books

By Zoli Erdos on January 19, 2011

This morning Zoho, known for SMB focused SaaS offerings in the areas of productivity, collaboration, business processes launched an Accounting app: Zoho Books. I typically don’t do detailed product reviews, when I see the first good ones, will link to them – just a few points here and then let’s discuss how it rounds out […]

Posted in Application Software, Featured Posts, Small business | Tagged accounting, business suite, CRM, erp, integration, intuit, quickbooks, Small business, smb, sme, xero, zoho, zoho books, zoho invoice | 3 Responses

Microsoft Dynamics CRM Available Globally

Microsoft Dynamics CRM Available Globally

By Krishnan Subramanian on January 17, 2011

After dilly dallying for a long time, Microsoft is going global with their cloud push. Today, Microsoft CEO announced that Microsoft Dynamics CRM Online will be available globally. This is the cloud version of the Microsoft Dynamics CRM 2011 which itself will be available globally on Feb 28, 2011. It is now available at 40 […]

Posted in Application Software, Featured Posts | Tagged briefs, CRM, microsoft dynamics, Microsoft dynamics crm online, saas, salesforce, salesforce.com

The Master of Guerilla Marketing Turns Microsoft's Prank Around

The Master of Guerilla Marketing Turns Microsoft’s Prank Around

By Zoli Erdos on December 10, 2010

CloudAve readers know I am a fan of edgy marketing.  Now it’s time to update my recently compiled inventory of software marketing pranks.  A major show like Salesforce.com’s DreamForce would not even be real without some guerilla marketing activity – except the players seemed to have traded places this year.  Guerilla Marketing is normally David’s […]

Posted in Featured Posts, Marketing | Tagged conferences, CRM, df10, dreamforce, edgy marketing, forced, Guerrilla marketing, marc benioff, marketing pranks, microsoft, microsoft dynamics, salesforce.com, software marketing, zoho | 1 Response

HP Ditches Oracle Siebel in favor of Salesforce.com?

HP Ditches Oracle Siebel in favor of Salesforce.com?

By Zoli Erdos on November 23, 2010

Today’s big news is that HP is dropping Siebel CRM now owned by Oracle in favor of Salesforce.com. It’s a bit unfortunate that this is presented in the context of personal ego wars – unfortunate, but understandable,  considering that Oracle has been on a warpath with HP ever since former CEO Hurd got ousted, in […]

Posted in Application Software, Business, Featured Posts | Tagged cloud economics, CRM, hewlett packard, hp, Oracle, saas, salesforce.com, sap, siebel

Multiple Perspectives on Social CRM: The Consultant, Analyst, Vendor, and Client

Multiple Perspectives on Social CRM: The Consultant, Analyst, Vendor, and Client

By Jacob Morgan on November 21, 2010

If you put a consultant, an analyst, a vendor, and an end user client together in the same room and ask them to explain or discuss social CRM or social business (or pretty much anything else) you will get very different answers and explanations. Nothing is ever one-sided so why bother trying to look at […]

Posted in Featured Posts, Trends & Concepts | Tagged Analyst, Attensity, client, consultant, CRM, multiple perspectives, scrm, Social Business, Social CRM, vendor | 8 Responses

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