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Browse: Home / CRM / Page 3

CRM

Google Launches Apps Marketplace

Google Launches Apps Marketplace

By Zoli Erdos on March 9, 2010

I’m at the Google Campfire One event where they’ve just announced the Google Apps Marketplace.  The site is live now, feel free to browse.  The speculation is now over, this is Google’s answer on whether they will enter the Business Applications market – they just did, with an entire ecosystem of Partners. The new Marketplace […]

Posted in Analysis, Product reviews, Small business | Tagged appexchange, CRM, echosign, echosystem, erp, force.com, freshbooks, gam, google, google apps, google apps marketplace, marketplace, netsuite, partners, saas, salesforce.com, smb, sme, zoho | 1 Response

Redux: Will Google Enter the Business Applications Market?

Redux: Will Google Enter the Business Applications Market?

By Zoli Erdos on March 9, 2010

If you think I am here to spill the beans, you’re wrong. On a purely speculative level, if there is some news to come, and if there is an embargo related to it, then here @ CloudAve we respect that.  And it’s all a big IF. So no, I am simply  dusting off an old […]

Posted in Analysis, Enterprise | Tagged accounting, all-in-one, appexchange, atlassian, bbd, Business ByDesign, business software, CRM, enterprise software, google, google apps, lightweight software, netsuite, on-demand, saas, salesforce.com, sap, small business suite, smb, sme, software as a service, zoho | 3 Responses

Social CRM - the new rules

Social CRM – the new rules

By David Terrar on March 5, 2010

There are changes underway across the worlds of social media marketing, social media applied inside business (what some people would call enterprise 2.0) and  where these tools connect (or not) to the business processes in (Cloud based) CRM and ERP systems.   Products like Salesforce are adding Chatter, and Twitter connectivity.  Enterprise 2.0 tools that started […]

Posted in Analysis | Tagged blogging, CMS, collaboration, CRM, Enterprise, enterprise irregulars, sales, social media | 1 Response

Salesforce shows the future of enterprise collaboration - but have they got the branding right?

Salesforce shows the future of enterprise collaboration – but have they got the branding right?

By David Terrar on January 7, 2010

A month ago on Monday 7 December I was sitting in the London version of the CloudForce2 Partner Summit, and then stricken by a virus overnight, I watched Marc Benioff livestreamed for the 2 hours and 15 minutes of his keynote in the general customer session on the following day.   It sounds like he did […]

Posted in Enterprise | Tagged chatter, collaboration, CRM, Enterprise, Esme, financialforce, force.com, netsuite, on-demand, saas, salesforce.com, web 2.0 | 2 Responses

Foursquare + Square = Killer Small Business Social CRM

Foursquare + Square = Killer Small Business Social CRM

By Hutch Carpenter on December 15, 2009

Parker Smith wrote a piece that got me thinking. In Foursquare: Democratizing the Loyalty Program, he posits that Foursquare could be the loyalty program provider to small businesses. I think he’s right. Then I noticed these identical product benefits touted by the companies themselves, Foursquare and Jack Dorsey’s Square: For example, foursquare can tell you […]

Posted in Design, Product reviews | Tagged blippy, credit cards, CRM, foursquare, geek, loyalty programs, payments, Small business, smb, square | 1 Response

Social Software 2.0: Enterprise Process Ubiquity

Social Software 2.0: Enterprise Process Ubiquity

By Hutch Carpenter on November 16, 2009

In the beginning, there were forums, blogs and wikis. And it was good. In talking with people about the Enterprise 2.0 industry, I like to insert yet another versioning number scheme: Social Software 1.0 Social Software 2.0 Social Software 1.0 was the era of actually creating these open, collaborative applications. The approach of these tools […]

Posted in Enterprise | Tagged adoption, CRM, enterprise 2.0, erp, geek, siebel | 3 Responses

Looking At Platforms

Looking At Platforms

By Ben Kepes on October 26, 2009

Earlier this year at the Enterprise 2.0 conference “platform” was the name of choice. Seemingly every company I spoke to was a platform player. It seems the latest “fart on demand” iPhone application is a “platform for virtual flatulence generation”, that the latest Twitter clone with negligible uptake is “a platform for global collaboration” and […]

Posted in Analysis, General | Tagged CRM, e2con, enterprise 2.0, facebook, force.com, intuit partner platform, iphone, ipp, paas, Platforms, the small business web, twitter | 5 Responses

Would You Manage CRM with a Wiki?

Would You Manage CRM with a Wiki?

By Hutch Carpenter on October 19, 2009

Or human resources with a blog? How about project management with forums? Funny questions to ask, no doubt. Of course it’s not possible to effectively address many of the critical business functions using basic Enterprise 2.0 tools. Yet when it comes to social software, it often seems that the only game in town is to […]

Posted in Design | Tagged activity-specific, blog, CRM, dachis, e20, enterprise 2.0, forums, gartner, Helpstream, microblogging, rollstream, social business design, social software, spigit, wiki | 4 Responses

Here’s How Not to Use CRM: Dumb Campaigns

Here’s How Not to Use CRM: Dumb Campaigns

By Zoli Erdos on October 7, 2009

The best CRM system can’t help you if your sales / marketing team is clueless.  Here’s a ridiculous email I’ve just received.  Name removed to protect the (not-so) innocent X. Y. kindly requests a meeting Hi Zoli, In celebrating our 40th anniversary, I’ve been given the privilege to manage the relationship between your organization and […]

Posted in General | Tagged communispond, CRM, email campaign, rant, salesforce.com, sap, spam | 1 Response

Salesforce.com: Is the Glass Half Full or Half Empty?

Salesforce.com: Is the Glass Half Full or Half Empty?

By Zoli Erdos on September 4, 2009

Is Salesforce.com’s glass for SMBs half full (of lemonade)  or half empty?  I borrowed the lemonade metaphor from Venturebeat’s post announcing Salesforce.com’s new Contact Manager offering for (very) small businesses. On second thought we should use orange juice as a metaphor – as in disappearing orange juice, by Tropicana which offers less juice in a […]

Posted in Analysis | Tagged contact management, CRM, crm price hike, pr, salesforce.com, software pricing, transparency | 6 Responses

Siondo - Review

Siondo – Review

By Ben Kepes on August 19, 2009

Accounting 2.0 at CloudAve In an ongoing series of reviews and analysis pieces, CloudAve will be taking a deep look into accounting software for the new world. See the other posts at this tag Introduction & Background Siondo is a London-based SaaS vendor that has been “bootstrapped” into existence. Founded by Christian Steiner (CEO) and […]

Posted in Product reviews | Tagged accy2, CRM, erp, hrm, saas, siondo, smb, sme

Businesses Must Manage the Twitter Conversation

Businesses Must Manage the Twitter Conversation

By Mark Suster on August 2, 2009

This post is part of my ongoing series Twitter 101 for all those that still “don’t get” Twitter.  I’m now moving from the 101 basics into the business applications.  I think we all know by now that a conversation is happening on Twitter and that this extends to talking about brands. Twitter is the new […]

Posted in General | Tagged Branding, CRM, microblogging, Social CRM, social media, twitter, twitter 101, twitter marketing | 4 Responses

SlideRocket – More Than Just Presentations

SlideRocket – More Than Just Presentations

By Ben Kepes on July 21, 2009

I had a briefing yesterday with SlideRocket, the company that “provides premium communication tools through innovative and compelling software-as-a-service to let you present the right message, to the right audience, at the right time. SlideRocket gives everyone the power to make great presentations, communicate effectively with colleagues, impress customers and captivate audiences.” I spoke to […]

Posted in General, Product reviews | Tagged aggregation, Analytics, CRM, email, google, integration, keynote, powerpoint, presentation, salesforce, salideshare, zoho

Host Analytics – New release and new Funding

Host Analytics – New release and new Funding

By Ben Kepes on June 19, 2009

Host Analytics is a corporate performance management (CPM) SaaS offering which last week briefed me on some changes that they believe will turn up the heat on the CPM market. The company, which claims 8,000 active, and more importantly paying, users from enterprises like JP Morgan Chase, Procter & Gamble, Otis Spunkmeyer and Pitney Bowes, […]

Posted in Enterprise, Product reviews | Tagged corporate performance management, CRM, erp, host analytics, jmp, jp morgan chase, pitney bowes, xbrl

Netbooks Emerges from Hibernation as WorkingPoint: SaaS for SMB, with Nicer UI but Reduced Functionality.

Netbooks Emerges from Hibernation as WorkingPoint: SaaS for SMB, with Nicer UI but Reduced Functionality.

By Zoli Erdos on June 17, 2009

(This post is now updated, see bottom)Netbooks, provider of an Integrated SaaS Business Suite for Very Small Businesses came out of hibernation with a new name: WorkingPoint. In the never-ending debate of all-in-one vs. best-of-breed  I tend to represent the “old-school” which believes in the value of having one tightly integrated system for most business […]

Posted in Marketing, Product reviews, Small business | Tagged accounting, Accounting Software, bearingpoint, Branding, Business ByDesign, business names, CRM, enterprise software, erp, inventory management, manufacturing software, netbooks, netsuite, on-demand, order fulfillment, procurement, quickbooks, saas, salesforce.com, small business software, smb, sme, vsb, workingpoint | 1 Response

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