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Browse: Home / customer focus

customer focus

5 Tips to Becoming a More Customer Centric Organization

5 Tips to Becoming a More Customer Centric Organization

By Mark Suster on November 2, 2009

Turn Your Organization Inside Out This is part of my ongoing posts on Startup Advice. The world has changed much since I started my first company in 1999.  As organizations we have become more open and I believe this is great for businesses and their customers.  In the first 4 years of running BuildOnline we […]

Posted in Entrepreneurship | Tagged customer focus, Startup Advice, user experience

Syncplicity Focus Groups: the Bumpy Road from Free to Paid

Syncplicity Focus Groups: the Bumpy Road from Free to Paid

By Zoli Erdos on February 26, 2009

SaaS providers increasingly find that customer love is not enough to make a living nowadays, but the road from free to premium is bumpy. The search for revenue leads to introducing premium services, starting to charge for previously free ones or shifting focus from the consumer to the business market.  The transition is anything but […]

Posted in Strategy | Tagged customer focus, fremium, monetization, online backup, startup business models, synchronization, syncplicity

Is Tivo Selling Out Their Customers?  In-Show Ads to Come Soon.

Is Tivo Selling Out Their Customers? In-Show Ads to Come Soon.

By Zoli Erdos on December 9, 2008

Image via Wikipedia So there you have it – I promised CloudAve would be all about business, and am now ranting about a consumer service.  But I feel somewhat justified, it fits a theme I started with Just Because You Can Does Not Mean You Should: the theme of appreciating your customers vs. squeezing them […]

Posted in Marketing | Tagged ads, advertising, business model, customer focus, dvr, marketing, Television, tivo, tv | 1 Response

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