• Home
  • Blog
  • About
  • Contact
CloudAve
Software in Business. The Business of Software.
  • Business
    • Analysis
    • Entrepreneurship
    • Marketing
    • Strategy
    • Small business
  • Technology
    • Application Software
    • Infrastructure
    • Open Source
    • Mobile
    • Platforms
    • Product reviews
    • Security
  • Misc
    • Design
    • Just for fun
    • Trends & Concepts
  • Your POV
  • Sponsors
Browse: Home / customer needs

customer needs

Decision flow for customer feature requests

Decision flow for customer feature requests

By Hutch Carpenter on January 28, 2014

If you  manage a product or service in the business-to-business (B2B) market, customer requests for features will be a regular part of your work. Requests come in through the sales team, service reps, and senior management, as well as directly from customers themselves. It’s a disruptive insertion of new items for your agenda. That disruption […]

Posted in Application Software, Business, Featured Posts | Tagged b2b, customer needs, enterprise software, jobs to be done, lighthouse customers, mba, Product Management, voc | 1 Response

Collecting and analyzing jobs-to-be-done

Collecting and analyzing jobs-to-be-done

By Hutch Carpenter on January 17, 2014

via the Daily Mail I’ve previously written about collecting jobs-to-be-done from customers. Because I was analyzing a broad topic across the entire innovation lifecycle, it was a good way to get a breadth of insight. However, it doesn’t work as well in the more common situation for product managers and innovators: analyzing a specific flow. […]

Posted in Featured Posts, Trends & Concepts | Tagged brown paper, Capgemini, customer insights, customer interviews, customer needs, jobs to be done, jtbd, mba, self-driving cars, Voice of the Customer

feed mail facebook twitter linkedin

Sponsor Posts

    No feed items found.

    No feed items found.

Cloud Tweets

Tweets from @ZoliErdos/cloudave-widget

Popular Posts

  • Home
  • Dilbert on Smartphones and Privacy
  • The Four Quadrants of Innovation: Disruptive vs Incremental
  • How To Make The Right Decision Without Seeing Every Option
  • Blog
  • B2B Startup Marketing | Blog Your Way to Leads
  • The Five-Step Maturity Model for Building a Collaborative Organization
  • Contact

Archives

Authors

  • Adron Hall
  • Chirag Mehta
  • Christian Reilly
  • Dan Morrill
  • Derek Pilling
  • Hutch Carpenter
  • Jarret Pazahanick
  • Jason M. Lemkin
  • Joel York
  • John Taschek
  • Krishnan Subramanian
  • Mark Suster
  • Michael Krigsman
  • Ofir Nachmani
  • Paul Miller
  • Quinton Wall
  • Randy Bias
  • Robert Duffner
  • Sadagopan
  • wprss
  • Zoli Erdos
Sponsored by: