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Browse: Home / customer relationship

customer relationship

When things go wrong

When things go wrong

By Paul Miller on July 14, 2015

In technology, as in so much else, things go wrong all the time. Web sites go down, companies lose your data, and more. We all know this and – to greater or lesser degrees – broadly accept that it will eventually happen to us. The real trick, often, isn’t to prevent everything going wrong but to […]

Posted in Featured Posts, Trends & Concepts | Tagged customer experience, customer relationship, failure, outage, tftd, transparency

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