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Browse: Home / customer service / Page 2

customer service

Admit Your Frailty and People Will Respect You

Admit Your Frailty and People Will Respect You

By Ben Kepes on February 24, 2010

So Zendesk (more on them here) had a bad day. Their Worst Day Ever. CEO Mikkel Svane’s face paints a picture: To quote from his post: …a planned hardware maintenance with our service provider exceeded the one hour service window with a whopping three hours. Monday morning we experienced unusual high email traffic, which tipped […]

Posted in Design | Tagged customer service, mikkel svane, zendesk | 3 Responses

Bought a Netbook or Super-slim Notebook? The “Free” Windows 7 Upgrade May Cost You a Bunch.

Bought a Netbook or Super-slim Notebook? The “Free” Windows 7 Upgrade May Cost You a Bunch.

By Zoli Erdos on August 7, 2009

It’s back-to-school time, and there are some amazing bargains if you’re looking for new laptops: following Walmart, just about all major retailers offer at least one sub $300 model – a bit underpowered, if you ask me, but for $100 more you can get fairly powerful computers, still below the $500 treshold.   Netbooks are no […]

Posted in General | Tagged acer timeline, customer service, ideapad, laptop, lawsuit, lenovo, microsoft, netbook, super-slim, vista, win7 upgrade, windows, windows 7 | 1 Response

Amazon, the World’s Default Shopping Destination (or is it Zamazon now?)

Amazon, the World’s Default Shopping Destination (or is it Zamazon now?)

By Zoli Erdos on July 22, 2009

Recently I wrote about PaaS by Amazon – an no, as much as we like thinking of Amazon as the the key Cloud Computing infrastructure provider, it wasn’t about Platform as a Service.  It was about Pasta as a Service.  Yes, I am buying Al Dente Carba-Nada as a subscription. After all, before it become […]

Posted in General | Tagged acquisition, amazon, customer service, online shopping, retail, shoebuy, shoes, zamazon, zappos

The New Lenovo: Nice Hardware, Dumb Support

The New Lenovo: Nice Hardware, Dumb Support

By Zoli Erdos on July 20, 2009

Lenovo, home of the (formerly IBM) Thinkpad’s is not exactly known as a price leader: those Thinkpads have a great reputation and a matching price-tag.  But times are changing, and Lenovo is becoming budget-friendly: the recently announced Ideapad U series, the G550, and the all-in-one Ideacentre are all “cool” computers with an attractive price.  For […]

Posted in General | Tagged customer service, customer support, ideapad, laptop, lenovo, netbook, thinkpad, websales | 4 Responses

The $199 Palm Pre that’s Really $299 for Some

The $199 Palm Pre that’s Really $299 for Some

By Zoli Erdos on May 19, 2009

…And I am not even talking about TCO, calculating life-time cost with subscription.  No, just plain simply purchase price, with a dirty industry trick: rebates. The long expected Palm Pre will be available from Spring on Jun 6th, at $199 with qualifying data plan, and after a $100 rebate.   And therein lies the rub – […]

Posted in General | Tagged angioplasty, Business process, customer disservice, customer service, deception, handsrping, palm, palm pre, process angioplasty, rebate, rebates, retail, smartphones, treo | 1 Response

The Social Media Customer Care Machinery

The Social Media Customer Care Machinery

By Zoli Erdos on April 8, 2009

Comcast Customer Service s*cks Comcast Offers Great Customer Service on Twitter. Both are true. Frank Eliason, the Customer Service Director behind @comcastcares is now a Social Media star, being invited to speaking engagement left and right. The buzz surrounding @comcastcares served as eye opener to many other companies who are jumping on Twitter in his […]

Posted in Marketing | Tagged @comcastcares, Comcast, customer care, customer service, frank eliason, Scalability, social media, social media customer care, twitter | 2 Responses

Can Social Media Customer Care Scale? Should it Scale?

Can Social Media Customer Care Scale? Should it Scale?

By Zoli Erdos on February 25, 2009

Frank Eliason is a Comcast employee.   – how … uninteresting.  Frank Eliason is a Social Media Celebrity – how exciting. Both are true.   Frank is better known as @comcastcares on Twitter – he is the Customer Service Director who came up with the idea to use Twitter in an effort to improve the Cable Giant’s […]

Posted in Marketing, Strategy | Tagged @comcastcares, Comcast, customer care, customer service, frank eliason, Scalability, social media, social media customer care, twitter | 5 Responses

Choosing Your Customers: Smart Business or Arrogance?

Choosing Your Customers: Smart Business or Arrogance?

By Zoli Erdos on November 3, 2008

Remember To Make It Easy To Buy:  oh, yes, I agree with the points Rob Di Marco raised in his recent article – but I’m also surprised. Rob discusses Atlassian, makers of the excellent bug tracking software Jira and the enterprise wiki software Confluence as a company not easy to buy from.  I’ve often been […]

Posted in Strategy | Tagged atlassian, customer service, easy-to-buy, marketing, saas, startups, Strategy | 5 Responses

Trust the Cloud, but Have a Backup Plan. Google Lockouts are not Fun.

Trust the Cloud, but Have a Backup Plan. Google Lockouts are not Fun.

By Zoli Erdos on October 20, 2008

Just about every few month we get a high-profile case of someone getting shut out of their Gmail and other Google services.  Google is notorious for freezing accounts without a warning, often in the users defence, i.e. when they detect probability of hacking. When you’re Loren Baker, Editor of Search Engine Journal and blog about […]

Posted in Security | Tagged backup, Branding, customer service, domains, gmail, google, Small business, smb, synchronization, syncplicity, zoho mail | 3 Responses

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