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Browse: Home / customerservice

customerservice

The $2,000 Customer Service Call

The $2,000 Customer Service Call

By Chris Yeh on March 18, 2014

This morning, I had the misfortune of having my car’s transmission conk out while I was on the freeway.  Fortunately, I was able to exit the freeway and park on the street, where I could safely call GEICO for roadside assistance. But this post isn’t about the $2,000+ I’m going to have to spend on […]

Posted in Business | Tagged customerservice, GEICO, sales

Want better support? Then make that part of your buying criteria.

Want better support? Then make that part of your buying criteria.

By Chris Yeh on May 21, 2013

I was very entertained when I read a recent blog post complaining about the crappy customer service you get from big internet companies.  The writer titled it, “Hey internet giants, you’re no longer startups, get some customer service.” I was entertained for two reasons.  The first is that it’s quite possible for a startup to […]

Posted in Trends & Concepts | Tagged customer support, customerservice, startups, tech support

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