The $2,000 Customer Service Call
This morning, I had the misfortune of having my car’s transmission conk out while I was on the freeway. Fortunately, I was able to exit the freeway and park on the street, where I could safely call GEICO for roadside assistance. But this post isn’t about the $2,000+ I’m going to have to spend on […]
Want better support? Then make that part of your buying criteria.
I was very entertained when I read a recent blog post complaining about the crappy customer service you get from big internet companies. The writer titled it, “Hey internet giants, you’re no longer startups, get some customer service.” I was entertained for two reasons. The first is that it’s quite possible for a startup to […]
