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Browse: Home / exclusive remedy

exclusive remedy

Is that Service Level Agreement in your cloud services agreement giving you more than what you bargained for?

Is that Service Level Agreement in your cloud services agreement giving you more than what you bargained for?

By Guest Authors on September 6, 2013

It is pretty well-established that users can expect public cloud service vendors to provide some form of service credits in the event of system downtime. “Downtime” may be classified as time that critical infrastructure, network, and/or server hosts are unavailable. In the event the vendor fails to meet certain uptime guarantees, users may be entitled […]

Posted in General, Infrastructure, Technology | Tagged exclusive remedy, Service level agreement | 1 Response

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