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Browse: Home / experience design

experience design

A Design Lesson: Customers Don't Remember Everything They Experience

A Design Lesson: Customers Don’t Remember Everything They Experience

By Chirag Mehta on February 3, 2014

My brother is an ophthalmologist in a small town in India. In his private practice, patients have two options to see him: either take an appointment or walk in. Most patients don’t take an appointment due to a variety of cultural and logistics reasons and prefer to walk in. These patients invariably have to wait […]

Posted in Application Software, Featured Posts, Trends & Concepts | Tagged behavioral economics, customer experience, experience design, Product design, Product Management, psychology

Learning From Elevators To Design Dynamic Systems

Learning From Elevators To Design Dynamic Systems

By Chirag Mehta on March 21, 2012

Elevators suck. They are not smart enough to know which floor you might want to go. They aren’t designed to avoid crowding in single elevator. And they make people press buttons twice, once to call an elevator and then to let it know which floor you want to go to. This all changed during my […]

Posted in Application Software, Featured Posts, Infrastructure, Trends & Concepts | Tagged cloud computing, collaborative filtering, experience design, paas | 1 Response

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