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Browse: Home / hates customers

hates customers

American Airlines Hates Its Customers!

American Airlines Hates Its Customers!

By Jacob Morgan on April 20, 2010

I really wasn’t going to write this post but on the advice of some colleagues and friends in the industry, I decided to go ahead and share my experiences with American Airlines.  Here’s my story: Last week I booked a last minute ticket to Hawaii; the flight departed Thursday and I booked it Wednesday evening.  […]

Posted in General | Tagged airline social crm, airlines travel, american airlines, continental airlines, flying on american airlines, hates customers, rants, scrm, Social CRM, travel horror stories, travel nightmare, united airlines | 6 Responses

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