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Browse: Home / help 2.0

help 2.0

Cloud Apps - (MindTouch) Help Is On The Way

Cloud Apps – (MindTouch) Help Is On The Way

By Krishnan Subramanian on July 25, 2011

MindTouch (previous CloudAve coverage), who morphed from a Wiki provider to Help 2.0 solution provider, last week announced a new feature to their MindTouch TCS platform, their flagship Help 2.0 solution. Called MindTouch Contextual Help, this helps vendors add contextual help features to their web or cloud based apps. Even though I have been following […]

Posted in Application Software | Tagged briefs, enterprise 2.0, help 2.0, mindtouch, mindtouch tcs, technical documentation | 2 Responses

MindTouch and Zendesk Partner To Take Customer Service To The Next Level

MindTouch and Zendesk Partner To Take Customer Service To The Next Level

By Krishnan Subramanian on May 6, 2011

Image via Wikipedia MindTouch (previous CloudAve coverage), the provider of Help 2.0 solutions, and Zendesk (previous CloudAve coverage), SaaS helpdesk provider, joined hands together to announce a product which will bring MindTouch’s social knowledge base solution to Zendesk customers for free. This will help businesses offer an even more satisfying customer service experience for their […]

Posted in Application Software | Tagged briefs, help 2.0, helpdesk, mindtouch, technical documentation, zendesk | 3 Responses

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