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help desk

Assistly rebrands as Desk.com. Quick Analysis

Assistly rebrands as Desk.com. Quick Analysis

By Ben Kepes on January 31, 2012

It was only a few months that salesforce acquired Assistly (more here) but already we see the product relaunching under its new corporate overlords. Rebranded desk.com, the offering has been rebuilt from the ground up including an all new UI, a new HTML5 mobile app and a range of new

Posted in Application Software, Business | Tagged assistly, desk.com, facebook, help desk, rypple, salesforce chatter, salesforce.com, twitter

One-To-One and One-To-Many, Simultaneously

One-To-One and One-To-Many, Simultaneously

By Ben Kepes on July 9, 2009

I’ve written a few times in the past about Zendesk a Danish Boston-based company that provides a nice friendly help-desk tool that is a perfect way for companies to engage customers in deep one-to-one support conversations – the sort of conversations that wouldn’t happen on a customer facing forum or blog. Zendesk have gained quite […]

Posted in Product reviews, Small business | Tagged crowd sourcing, get satisfaction, help desk, ideo, one to many, one to one, twitter, viddler, zendesk | 4 Responses

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