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heresay labs

Customer Support in the Facebook and Twitter Era

Customer Support in the Facebook and Twitter Era

By Ben Kepes on November 4, 2009

I’ve been a follower of Helpstream CEO Bob Warfield since before I begun blogging. He’s a super smart, super analytical SaaS commentator who left the world of full time blogging to enjoy the rewards of corporate leadership. I’d have made this session no matter what, the fact it included a bunch of other really smart […]

Posted in Enterprise, General, Marketing | Tagged customer support, forrester, get satisfaction, Helpstream, heresay labs

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