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Browse: Home / holy grail

holy grail

Moving PaaS Beyond the Sound Bites in 2013

Moving PaaS Beyond the Sound Bites in 2013

By Guest Authors on January 2, 2013

Most of the discussion around PaaS these days tends to focus on the rapid application deployment capabilities. That’s the easiest thing to demo in a 3-minute video so it tends to get the headlines. I believe that in 2013 we will move on from this eye candy and dig into some of the higher value […]

Posted in Enterprise, Featured Posts, Platforms | Tagged application inventory, cloud computing, Cloudfoundry, enterprise software, gartner, holy grail, paas, platform services, private PaaS | 7 Responses

Customer Self-Service | The Holy Grail of SaaS

Customer Self-Service | The Holy Grail of SaaS

By Joel York on July 26, 2011

One hundred percent customer self-service is the holy grail of SaaS. Everyone looks for it, but it is never found. Even if your product is simple enough to provide complete self-service purchase, you are unlikely to get away with complete self-service support, because you can’t hang unhappy customer’s out to dry or you will ruin […]

Posted in Application Software, Featured Posts | Tagged best practices, chaotic flow, cloud computing, customer self-service, holy grail, saas, SaaS Marketing, self-service, software as a service | 3 Responses

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