How ITaaS is Reviving the Service Catalog
The service catalog hasn’t exactly been one of the hotter topics in enterprise IT. Introduced as a IT service management best practice with ITIL v3, the general idea is that IT should provide a central list of services, SLAs, and prices along with service request processes. Users go to the service catalog, pick what they […]
ITaaS is About More Than Just Cloud
ITaaS, short for IT-as-a-Service, is one of the more misleading acronyms around. Because it follows the somewhat annoying “XaaS” pattern, many assume that like SaaS, PaaS, or IaaS it’s just another cloud delivery model or technology platform. This mistaken assumption will prove to be very costly for many in enterprise IT. ITaaS is in fact […]
