How ITaaS is Reviving the Service Catalog
The service catalog hasn’t exactly been one of the hotter topics in enterprise IT. Introduced as a IT service management best practice with ITIL v3, the general idea is that IT should provide a central list of services, SLAs, and prices along with service request processes. Users go to the service catalog, pick what they […]
Entomological Service Management
(Entomology is the study of insects – ed) I met up with the team behind Beetil the other day (disclosure – I had an orange juice, they paid). Beetil titles itself “the world’s most user friendly IT service management solution” – so what does that mean? While currently in beta, Beetil already covers the spectrum […]
