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Browse: Home / itil

itil

How ITaaS is Reviving the Service Catalog

How ITaaS is Reviving the Service Catalog

By Guest Authors on September 23, 2013

The service catalog hasn’t exactly been one of the hotter topics in enterprise IT.  Introduced as a IT service management best practice with ITIL v3, the general idea is that IT should provide a central list of services, SLAs, and prices along with service request processes. Users go to the service catalog, pick what they […]

Posted in Enterprise, Featured Posts, Platforms, Technology | Tagged CIO, cloud computing, Enterprise, iaas, ITaaS, itil, itsm, service catalog, software as a service | 1 Response

Entomological Service Management

Entomological Service Management

By Ben Kepes on May 26, 2009

(Entomology is the study of insects – ed) I met up with the team behind Beetil the other day (disclosure – I had an orange juice, they paid). Beetil titles itself “the world’s most user friendly IT service management solution” – so what does that mean? While currently in beta, Beetil already covers the spectrum […]

Posted in Product reviews | Tagged beetil, itil, service management | 1 Response

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