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itsm

How ITaaS is Reviving the Service Catalog

How ITaaS is Reviving the Service Catalog

By Guest Authors on September 23, 2013

The service catalog hasn’t exactly been one of the hotter topics in enterprise IT.  Introduced as a IT service management best practice with ITIL v3, the general idea is that IT should provide a central list of services, SLAs, and prices along with service request processes. Users go to the service catalog, pick what they […]

Posted in Enterprise, Featured Posts, Platforms, Technology | Tagged CIO, cloud computing, Enterprise, iaas, ITaaS, itil, itsm, service catalog, software as a service | 1 Response

Service-now – Managing Service, Serving Management

Service-now – Managing Service, Serving Management

By Ben Kepes on July 2, 2009

Image via CrunchBase After I reviewed IT service management tool Beetil a few weeks ago I had a tweet from Rhett Glauser of Service-now.com asking if I’d take a look at their offering. I’m always happy to take a peek under the hood of different applications and so I was happy to take service-now for […]

Posted in Product reviews | Tagged beetil, itsl, itsm, saas, service-now | 9 Responses

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