How ITaaS is Reviving the Service Catalog
The service catalog hasn’t exactly been one of the hotter topics in enterprise IT. Introduced as a IT service management best practice with ITIL v3, the general idea is that IT should provide a central list of services, SLAs, and prices along with service request processes. Users go to the service catalog, pick what they […]
Service-now – Managing Service, Serving Management
Image via CrunchBase After I reviewed IT service management tool Beetil a few weeks ago I had a tweet from Rhett Glauser of Service-now.com asking if I’d take a look at their offering. I’m always happy to take a peek under the hood of different applications and so I was happy to take service-now for […]
