
What to Make of Amazon’s Work Practices?
There is much discussion about this weekend’s article in the NY Times regarding Amazon’s work practices. People seem polarized between, “that’s what it takes to succeed” to “I can’t believe what a heartless, intolerant and misogynistic company culture they’ve built.” I’ve heard the gamut from reading opinions online and even hearing the debate in circles […]

Focus On Your Customers And Not Competitors
A lorry is a symbol of Indian logistics and the person who is posing against it is about to rethink infrastructure and logistics in India. Jeff Bezos is enjoying his trip to India charting Amazon’s growth plan where competitors like Flipkart have been aggressively growing and have satisfied customer base. This is not the first […]

10 examples of fabulously flawed product-first thinking
In talking about jobs-to-be-done here, I sometimes think that all I’m doing is stating the obvious. I mean, isn’t it obvious that you’d create something that helped fulfill a need or desire? What else would you do? But I’ve seen in my own work experience, and across a multitude of initiatives in other industries, cases […]

HP’s Cloud: The Giant Ship Lost its Way
HP stands still, not taking the initiatives and real risks expected of a true industry leader. At the Discover conference, I learned why some companies don’t last and why this IT giant is at risk of losing in this new era IT battle.

Objectively Inconsistent
During his recent visit to the office of 37 Signals, Jeff Bezos said, “to be consistently objective, one has to be objectively inconsistent.” I find this perspective very refreshing that is applicable to all things and all disciplines in life beyond just product design. As a product designer you need to have a series of […]

Innovation Culture Eats R&D for Breakfast
Research and development is a mainstay of the innovation strategy for companies. And with good reason. R&D can invent new products and technologies that redefine markets. Think electricity, telephones, airplanes, semiconductors, the Internet. R&D can pave the way for whole new industries. Exciting, for sure! But there’s a problem. Too many companies treat R&D as […]

Understanding Changes in the Software & Venture Capital Industries
In this three-part series I will explore the ways that the Venture Capital industry has changed over the past 5 years that I would argue are a direct result of changes in the software industry, not the other way around. Specifically, Amazon has changed our entire industry in profound ways often not attributed strongly enough […]