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Browse: Home / mikkel svane

mikkel svane

Zendesk Scores New Funding Round and Updated Interface

Zendesk Scores New Funding Round and Updated Interface

By Ben Kepes on September 12, 2012

I’ve been writing about helpdesk provider Zendesk now for going on five years. Their original employee, and now APAC head, Michael Hansen, likes to tell the story about their first blog coverage (a piece I wrote for ReadWriteWeb) corresponding with the beginning of their hockey-stick growth. I don’t know about that, but I do know […]

Posted in Application Software, Entrepreneurship | Tagged assistly, Charles River, facebook, mikkel svane, ReadWriteWeb, Redpoint Ventures, San Francisco, vc funding, zendesk | 1 Response

Admit Your Frailty and People Will Respect You

Admit Your Frailty and People Will Respect You

By Ben Kepes on February 24, 2010

So Zendesk (more on them here) had a bad day. Their Worst Day Ever. CEO Mikkel Svane’s face paints a picture: To quote from his post: …a planned hardware maintenance with our service provider exceeded the one hour service window with a whopping three hours. Monday morning we experienced unusual high email traffic, which tipped […]

Posted in Design | Tagged customer service, mikkel svane, zendesk | 3 Responses

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