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Browse: Home / mindtouch

mindtouch

MindTouch Delivers Knowledge Base for Salesforce Customers

MindTouch Delivers Knowledge Base for Salesforce Customers

By Ben Kepes on October 1, 2012

MindTouch is one of the early leaders in the Enterprise 2.0 space –their CEO, Aaron Fulkerson was a regular attendee on the conference circuit. Over the last couple of years however, MindTouch has gone pretty silent as  market conditions and heightened competition caused them to disappear from view. I bumped into Fulkerson in San Diego […]

Posted in Application Software | Tagged aaron fulkerson, customer relationship management, customer service, enterprise 2.0, mindtouch, salesforce, salesforce.com, San Diego | 2 Responses

Cloud Apps - (MindTouch) Help Is On The Way

Cloud Apps – (MindTouch) Help Is On The Way

By Krishnan Subramanian on July 25, 2011

MindTouch (previous CloudAve coverage), who morphed from a Wiki provider to Help 2.0 solution provider, last week announced a new feature to their MindTouch TCS platform, their flagship Help 2.0 solution. Called MindTouch Contextual Help, this helps vendors add contextual help features to their web or cloud based apps. Even though I have been following […]

Posted in Application Software | Tagged briefs, enterprise 2.0, help 2.0, mindtouch, mindtouch tcs, technical documentation | 2 Responses

MindTouch and Zendesk Partner To Take Customer Service To The Next Level

MindTouch and Zendesk Partner To Take Customer Service To The Next Level

By Krishnan Subramanian on May 6, 2011

Image via Wikipedia MindTouch (previous CloudAve coverage), the provider of Help 2.0 solutions, and Zendesk (previous CloudAve coverage), SaaS helpdesk provider, joined hands together to announce a product which will bring MindTouch’s social knowledge base solution to Zendesk customers for free. This will help businesses offer an even more satisfying customer service experience for their […]

Posted in Application Software | Tagged briefs, help 2.0, helpdesk, mindtouch, technical documentation, zendesk | 3 Responses

Why BleacherReport.com is Trouncing ESPN.com by using Social Business Principles

Why BleacherReport.com is Trouncing ESPN.com by using Social Business Principles

By Mark Fidelman on March 8, 2011

How can a small start-up compete with a much larger sports media powerhouse?  Is it the look and feel of the sites? The user experience?  The quality of the articles?    Not from my perspective.  In fact, on the surface the sites look similar.  Yet the self proclaimed open source sports network BleacherReport.com is clearly growing […]

Posted in Marketing | Tagged bleacherreport.com, enterprise 2.0, espn, facebook, Look and feel, mindtouch, Social Business, social media, Social network

Game Changing Customer Support Communities (Presentation)

Game Changing Customer Support Communities (Presentation)

By Mark Fidelman on December 13, 2010

The following was the Presentation I gave at the Gilbane Conference in Boston Self-Service support communities are beginning to replace the help desk for internal and external customer support.    In fact, these communities are simultaneously reducing costs (less support calls) and increasing revenue (SEO lead generation).   Follow along as I explore the history of documentation […]

Posted in Business | Tagged communities, customer service, customer support, CustomerSupport, enterprise 2.0, facebook, gilbane, mindtouch, scrm, technical support, wiki help, wiki support

A Special Thank You to the Following Enterprise 2.0 Evangelists for your Inspiration (infographic)

A Special Thank You to the Following Enterprise 2.0 Evangelists for your Inspiration (infographic)

By Mark Fidelman on November 25, 2010

I wanted to take the time to acknowledge and recognize those in the Enterprise 2.0 space that have inspired me to be better.  All of you in your own way have forced me to think differently about the next generation enterprise and its enormous potential. To those in the USA, have a Happy Thanksgiving.  To […]

Posted in Featured Posts, Trends & Concepts | Tagged enterprise 2.0, infographic, mindtouch, Miscellany, Social Business

Mindtouch Wants To Be The Nerve Center Enabling Social Business

Mindtouch Wants To Be The Nerve Center Enabling Social Business

By Krishnan Subramanian on November 18, 2010

Last week I attended Enterprise 2.0 conference and I saw the enthusiasm among businesses to leverage the Social Business tools to greatly increase the productivity within the organization. In my opinion, these social business tools should have the following three essential characteristics (well, there are few others but these are the ones I consider to […]

Posted in Featured Posts, Platforms | Tagged collaboration, Collaboration tools, dachis group, enterprise 2.0, enterprises, mindtouch, open source, Social Business, social computing, social media, technical documentation, wiki | 5 Responses

Is MindTouch A Documentation Player Or A Collaboration Player?

Is MindTouch A Documentation Player Or A Collaboration Player?

By Krishnan Subramanian on September 26, 2010

MindTouch, the San Diego based enterprise software company, announced the availability of Technical Communication Suite on friday. This adds a social layer over their powerful content platform, thereby, allowing organizations to build a community around their content. This platform is very handy not only for startups and smaller companies, it is also very important for […]

Posted in Application Software, Featured Posts | Tagged collaboration, documentation, enterprise 2.0, enterprises, mindtouch, social software, technical documentation | 1 Response

Delivering Happiness Through Social Documentation

Delivering Happiness Through Social Documentation

By Mark Fidelman on September 16, 2010

User Manuals Are Dead So why are they still being produced?  What value are they providing your customers?  User manuals today are the marketing equivalent of mailing out company brochures.  Utterly useless.  Static HTML and PDF based user manuals aren’t much better.  They haven’t evolved or kept pace with even the most rudimentary corporate websites.  […]

Posted in Application Software, Featured Posts | Tagged enterprise 2.0, lithium, mindtouch, Social Documentation, telligent, user guide, user manual | 2 Responses

Booz Allen Hamilton Mk2- Enterprise 2.0 in Action

Booz Allen Hamilton Mk2- Enterprise 2.0 in Action

By Ben Kepes on May 18, 2010

Booz Allen Hamilton is one of those organizations that pops up every time Enterprise 2.0 is mentioned. I’ve attended at least three Enterprise 2.0 events where they were highlighted. It seems they must be the only large business doing stuff in the E20 space! Anyway – BAH just flicked the switch on the next generation […]

Posted in Enterprise | Tagged booz allen hamilton, mindtouch, sharepoint

Enterprise 2.0 Trends: Which vendors are in the running?

Enterprise 2.0 Trends: Which vendors are in the running?

By Mark Fidelman on March 1, 2010

While doing some Enterprise 2.0 vendor research, we discovered some interesting trends from the E2.0 space.  Using Google’s Double-Click Ad Planner, we were able to establish a general picture of the companies’ overall traffic.  It’s still very early in the Enterprise 2.0 race, but Yammer appears to be the best horse on a muddy track.  […]

Posted in Enterprise | Tagged acquia, Alfresco, atlassian, confluence, e20, enterprise 2.0, Grovesite.com, jive Software, mindtouch, OpenText, socialtext, spigit, yammer | 5 Responses

New Whitepaper - 10 Questions You Need To Ask A Collaboration Vendor

New Whitepaper – 10 Questions You Need To Ask A Collaboration Vendor

By Ben Kepes on January 27, 2010

Recently Krish and I were talking about writing a series of whitepapers as a guide for organizations looking to adopt technology – there’s many highly technical documents on offer but something worded more as a “10 easy steps” type series was what we envisaged for this particular offering. To use the term coined by another […]

Posted in Design | Tagged analysis, collaboration, diversity, mindtouch, whitepaper

T-Shirt Friday #22 – Mindtouch #2

T-Shirt Friday #22 – Mindtouch #2

By Ben Kepes on December 18, 2009

Everyone knows that professional conference goers like myself attend events not to listen to presentations, not to network but to collect schwag. Over the past couple of years I’ve done fairly well collecting tech t-shirts and I decided to create a weekly series critiquing tech companies t-shirt offerings in the expectation that a company with […]

Posted in Just for fun | Tagged aaron fulkerson, mindtouch, t shirt friday

SharePoint 2010 vs. MindTouch the Battle of the Platforms

SharePoint 2010 vs. MindTouch the Battle of the Platforms

By Mark Fidelman on December 11, 2009

(Editor’s note: we typically ask guest bloggers to refrain from promoting their own products and services. However we feel that this is not a promotional piece but a well-written comparative review which should be valuable to our readers, but with the caveat that Mark works for MindTouch. We encourage anyone and especially Microsoft to comment […]

Posted in Enterprise, Product reviews | Tagged collaboration, mindtouch, platform, sharepoint | 6 Responses

Jive Software vs. MindTouch -  a Guide for Decision Makers

Jive Software vs. MindTouch – a Guide for Decision Makers

By Mark Fidelman on December 11, 2009

(Editor’s note: we typically ask guest bloggers to refrain from promoting their own products and services. However we feel that this is not a promotional piece but a well-written comparative review which should be valuable to our readers, but with the caveat that Mark works for MindTouch. We encourage anyone and especially Jive Software to […]

Posted in Enterprise, Product reviews | Tagged collaboration, communities, jive, jive Software, mindtouch, mindtouch 2009, platform, Sharepoint 2010 | 1 Response

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