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Browse: Home / Net Promoter

Net Promoter

CxO Talk: Microsoft, salesforce.com, CRM, and the science of hugging

CxO Talk: Microsoft, salesforce.com, CRM, and the science of hugging

By Michael Krigsman on March 26, 2013

This week’s episode of CxO Talk, with my co-host Vala Afshar, features top CRM analyst, Paul Greenberg, as our guest. Paul is widely known as the “godfather of CRM” and is a contributor to ZDNet. Here are important topics from the discussion: On Microsoft Dynamics CRM: Microsoft held its annual Convergence conference in New Orleans […]

Posted in Featured Posts, Trends & Concepts | Tagged #cxotalk, microsoft, Net Promoter, paul greenberg, salesforce.com

Measure Your Churn.  But What’s Even More Important is to Measure Your Almost Churn.  5 Tricks to Help You Here.

Measure Your Churn. But What’s Even More Important is to Measure Your Almost Churn. 5 Tricks to Help You Here.

By Jason M. Lemkin on March 13, 2013

Churn is a paramount topic in SaaS, as we all know.  If every dollar of ARR is worth $6+ in the long term, including upsells and second order revenue … then of course, by the same token, for every dollar of ARR that churns … you’re losing $6 of notional ARR.  Lose a $100k customer? […]

Posted in Entrepreneurship, Featured Posts | Tagged churn, Churn rate, Entrepreneurship, Net Promoter, net promoter score, saas, sales, startups

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