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Browse: Home / outage

outage

When things go wrong

When things go wrong

By Paul Miller on July 14, 2015

In technology, as in so much else, things go wrong all the time. Web sites go down, companies lose your data, and more. We all know this and – to greater or lesser degrees – broadly accept that it will eventually happen to us. The real trick, often, isn’t to prevent everything going wrong but to […]

Posted in Featured Posts, Trends & Concepts | Tagged customer experience, customer relationship, failure, outage, tftd, transparency

Ooma Phone Service Goes Down, So Does the Website.  Company Sleeps Through It.

Ooma Phone Service Goes Down, So Does the Website. Company Sleeps Through It.

By Zoli Erdos on August 17, 2011

The one thing a phone service can’t do is to simply disappear.  And it is normally those times we realize how much of a lifeline it still is.  Like I did, expecting a call from my Dad’s cardiologist re. his hospitalization. Waiting, waiting, I was getting p***d with the poor doc, when I noticed the […]

Posted in Featured Posts, Technology | Tagged customer support, ooma, ooma outage, outage, phone, phone service, telco, telecomm | 3 Responses

Cloud Outages: Design For Failure Or Enterprise Clouds?

Cloud Outages: Design For Failure Or Enterprise Clouds?

By Krishnan Subramanian on August 9, 2011

Last weekend saw Lightning taking out datacenters associated with Amazon Cloud and Microsoft BPOS. It affected one Availability Zone (AZ) in AWS Europe. Rich Miller of Data Center Knowledge has detailed information on the incident. Amazon said that lightning struck a transformer near its data center, causing an explosion and fire that knocked out utility […]

Posted in Featured Posts, Infrastructure | Tagged aws, cloud computing, cloud outage, design for failure, disaster recovery, DR, dublin, microsoft, outage, sla | 5 Responses

Plane Simple

Plane Simple

By Christian Reilly on April 26, 2011

It’s amazing, though not in the least bit surprising, that the recent AWS outage has generated such widespread attention, with a plethora of blog posts from customers to industry experts taking up pixel space across all corners of the globe. I think it’s fairly obvious to all that since the event, everything that needs to […]

Posted in Enterprise, Featured Posts, Infrastructure | Tagged Amazon Web Services, aviation, aws, aws outage, cloud computing, cloud failure, Design, Netflix, outage

Some Lessons From AWS Outage

Some Lessons From AWS Outage

By Krishnan Subramanian on April 22, 2011

Yesterday’s AWS outage has been buzzing around the tech blogosphere even after 24+ hours. As usual naysayers of cloud are up in the arms trying not to miss the golden opportunity to create FUD and competitors to Amazon are tapping into their misery to push their services. Well, people are tuned to accept this as […]

Posted in Featured Posts, Infrastructure | Tagged amazon, Amazon Web Services, aws, aws outage, cloud computing, disaster recovery, DR, federated clouds, iaas, insights, outage | 13 Responses

Cloud Computing Does Not Absolve a Company of Good Disaster Planning

Cloud Computing Does Not Absolve a Company of Good Disaster Planning

By Dan Morrill on October 12, 2009

Yes the data blowout at Microsoft’s Danger data center should have everyone taking a short sharp look at the way that they do data recovery and disaster preparedness. The problem is not so much the outage but the data loss, data loss caused because the backups didn’t work. This is not a cloud computing issue […]

Posted in Security | Tagged backup, backups, crash, data center, employment, microsoft, outage, sidekick | 2 Responses

The Web May Not Equal the Cloud But Does Anyone Care?

The Web May Not Equal the Cloud But Does Anyone Care?

By Ben Kepes on October 5, 2009

Over on the salesforce.com blog, Peter Coffee, Director of Platform Research at salesforce posted in light of the recent problems suffered by Gmail users. Coffee points out correctly that Gmail did not, in fact, go down. Rather users of the web application were unable to access their accounts. As Coffe said; Gmail did not go […]

Posted in Analysis, General | Tagged api, gmail, james governor, outage, peter coffee, salesforce.com, vinnie marchandani

Dear Google: Act Like A Cloud

Dear Google: Act Like A Cloud

By Krishnan Subramanian on September 28, 2009

Last week Google had an outage that made pundits talk about unreliability of the cloud (again). I have written several times in this blog about how stupid it is to blame cloud computing for such outages. Most recently, Dan Morrill wrote a post arguing the same. There are some people in the clouderati who had […]

Posted in Analysis | Tagged cloud computing, google, google apps, outage, saas

One Swallow Doth Not a Summer Make

One Swallow Doth Not a Summer Make

By Ben Kepes on July 20, 2009

Before any wit comes up with any other suggestions for the meaning of the title of this post, the “swallow” in the above refers to the bird, Stelgidopteryx serripennis, and not the physiological movement, phagia. For one swallow does not make the summer, nor does one day; and so too one day, or a short […]

Posted in General, Security, Strategy | Tagged authorize, bing, cloud computing, equinix, google apps, microsoft, outage, phil wainewright, rackspace, radicati, rod drury, scott mcmullan, sla, xero | 1 Response

Nature's Attack On Amazon And The Instance Vs Fabric Debate

Nature's Attack On Amazon And The Instance Vs Fabric Debate

By Krishnan Subramanian on June 17, 2009

Image via Wikipedia Last week, a lightning strike rendered part of Amazon EC2 belonging to a single zone cutoff from the real world. I don’t want to go into whether it is an outage or not debate but towards a different kind of debate. Ever since Cloud Computing started gaining traction, we have a debate […]

Posted in Analysis | Tagged appistry, aws, cloud computing, eucalyptus, fabric, gigaspaces, instance, outage | 1 Response

Gmail Outage and the Benefit of Synchronization (or Backup)

Gmail Outage and the Benefit of Synchronization (or Backup)

By Zoli Erdos on April 16, 2009

Gmail appears to have another outage today. While reports of the outage surfaced on Twitter hours ago, Google’s status board indicated all was OK, until about 15 minutes ago, when this update appeared: 2:16pm:  We’re aware of a problem with Google Mail affecting a small subset of users. The affected users are unable to access […]

Posted in Security | Tagged backup, gmail, gmail down, gmail outage, google, google apps, outage, synchronization, zoho mail | 2 Responses

Left In The Dark!

By Guest Authors on April 13, 2009

Last Tuesday a ‘perfect storm’ in the form of a double fibre cable fault in Western and Central Australia left almost the entire top end of the country without telephone, internet or mobile communications for about 10 hours. That pretty much amounts to ZERO communications in this day in age.  I woke to find out […]

Posted in General | Tagged communication, devan, fiber, outage, redundancy | 3 Responses

Gmail Outage and Media Irresponsibility

Gmail Outage and Media Irresponsibility

By Krishnan Subramanian on February 26, 2009

Image via CrunchBase After the recent Gmail outage for several hours, internet is filled with uproar over the downtime and, as expected, the fear mongers with special interests in the failure of Cloud Computing are using the opportunity to whip up confusion in the minds of users. Wow, it appeared more like the opportunistic hyenas […]

Posted in Analysis | Tagged cloud computing, fear mongering, gmail, google, outage, saas | 1 Response

LinkedIn’s Revenge: TechCrunch Down

LinkedIn’s Revenge: TechCrunch Down

By Zoli Erdos on February 3, 2009

If you blog, or have any sort of web presence, your visitor log is an amazing source of information, you just have to know how to use it.  Sometimes I discover news  based on the keyword searches that lead to my blog.  This morning I knew LinkedIn was in trouble when I saw significant traffic […]

Posted in General | Tagged business networking, humor, karma, linkedin, outage, techcrunch, web outage

One Bad Experience Doesn't Tarnish the Entire Industry

By Ben Kepes on January 30, 2009

I hate it when people use a discrete example to cast doubt over an entire industry.We see it every time Gmail has an outage. We see it every time there’s a Salesforce outage. It’s unhelpful and it’s just plain wrong. The latest example came this morning – commenting on the SageLive issues, Kevin White from […]

Posted in General, Security | Tagged cbronline, outage, privacy, reliability, saas, sagelive, Security, sla | 3 Responses

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