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Browse: Home / paul greenberg

paul greenberg

CxO Talk: Microsoft, salesforce.com, CRM, and the science of hugging

CxO Talk: Microsoft, salesforce.com, CRM, and the science of hugging

By Michael Krigsman on March 26, 2013

This week’s episode of CxO Talk, with my co-host Vala Afshar, features top CRM analyst, Paul Greenberg, as our guest. Paul is widely known as the “godfather of CRM” and is a contributor to ZDNet. Here are important topics from the discussion: On Microsoft Dynamics CRM: Microsoft held its annual Convergence conference in New Orleans […]

Posted in Featured Posts, Trends & Concepts | Tagged #cxotalk, microsoft, Net Promoter, paul greenberg, salesforce.com

Marketing and IT tensions: 'CxO Talk' debuts today

Marketing and IT tensions: ‘CxO Talk’ debuts today

By Michael Krigsman on March 8, 2013

A new breed of chief marketing officer seeks data-driven answers to tough challenges, such as establishing clear links between marketing spend, activities, and specific business outcomes. To meet these goals, marketers have taken over an increasing slice of the overall budget that enterprises allocate to technology. Not surprisingly, this trend corresponds to the growth of […]

Posted in Featured Posts, Trends & Concepts | Tagged #cxotalk, CDO, CIO, CMO, CXO, dion hinchcliffe, guy kawasaki, paul greenberg

The Social Revolution Has Just Begun

The Social Revolution Has Just Begun

By John Taschek on January 4, 2012

Depending on whom you ask, 2011 was either the year of the iPad or the year of social. The truth is that they were and are equally weighted because they are catalysts for each other, and while each can exist without the other, imagining such a thing is like trying to imagine a world where […]

Posted in Featured Posts, Mobile, Technology | Tagged @estebanskolksy, @jtaschek, @pgreenbe, @stevegillmor, 2011, chatter, cloud computing, esteban kolsky, gartner, hype, hype cycle, industry, ipad, iPad/Apple, New Media, paul greenberg, platform, Products, salesforce, salesforce.com, social, Social Enterprise, steve gillmor

CRM Idol Finals - Vote Now!

CRM Idol Finals – Vote Now!

By Zoli Erdos on October 23, 2011

Wow, these six months flew by fast.  Paul Greenberg, widely recognized as Godfather of CRM  launched his ambitious project, CRM Idol in April.  Companies with revenues under $12M were allowed to enter, and the contents has proven very popular, the 40 Americas and 20 EMEA slots filled up fast.  Paul estimates the total value of […]

Posted in Application Software, Business, Featured Posts, Marketing, Small business | Tagged CRM Idol, CRMIdol, paul greenberg

Sorry Gartner, Here’s the Real Magic Quadrant for SCRM

Sorry Gartner, Here’s the Real Magic Quadrant for SCRM

By Mark Fidelman on August 31, 2011

To understand what Social Customer Relationship Management (SCRM) is, we have to start with a clear definition. The definition must be clearly articulated and easily understood by individuals in the industry. In the Magic Quadrant for Social CRM, Gartner writes, “Social CRM applications need to be far more customer-centric than more-traditional CRM applications. Without benefits […]

Posted in Application Software, Featured Posts | Tagged CRM, customer relationship management, enterprise 2.0, gartner, Gartner MQ, IBM, jive Software, lithium, magic quadrant, newsgator, nimble, paul greenberg, salesforce.com, scrm, Social CRM, sugarcrm | 2 Responses

Social CRM. Good riddance. Next: Social ERP?

Social CRM. Good riddance. Next: Social ERP?

By Martijn Linssen on August 11, 2011

Paul Greenberg, dubbed by some “the godfather of SCRM” wrote a post on ZDNET about Gartner’s 2011 SCRM Magic Quadrant. Paul is not pleased with the 2011 SCRM MQ, and he wasn’t with the 2010 either. I’m with Paul on all his points against Gartner’s selection and evaluation process, yet against him on berating Gartner. […]

Posted in Application Software, Enterprise | Tagged 1.0, change, enterprise 2.0, gartner, integration, paul greenberg, scrm, Social CRM, Supply Chain | 2 Responses

Customer Focus: the Constellation Supernova Awards

Customer Focus: the Constellation Supernova Awards

By Zoli Erdos on June 6, 2011

Constellation Research, founded by fellow Enterprise Irregular and star analyst Ray Wang has just announced the  ambitious Supernova Awards program, focusing on – what a twist! – customer champions of innovation, rather than vendors. Krish and I both feel honored to have been invited as Judges for the Cloud Computing category. Below is the official […]

Posted in Enterprise, Featured Posts, Strategy, Trends & Concepts | Tagged Adrian Bowles, Alan Silberberg, AMP, Amy Wilson, Annalie Killian, ASUG, ASUG News, Augemented Reality, awards, BallouPR, Barney Beal, Bloom & Wallace, Bob Egan, Bridgette Chambers, business analytics, Business Intelligence, case studies, CBS News, Chris Kanaracus, Clean Tech, cloud, cloud computing, cloudave, Colette Ballou, ComputerWorld UK, Constellation Research, Constellation Research Inc., Constellation SuperNova Awards, Courtney Bjorlin, CRM Magazine, David Brousell, David Myron, disruptive, disruptive technologies, Disruptive technology, Douglas Henschen, Emerging Technologies, Erin Kinikin, esteban kolsky, Frank Scavo, govtech, IDG News Service, Info Today, Information Week, Jason Maynard, Jeff Ashcroft, John Furrier, Kash Rangan, Kewal Varia, Krishnan Subramaninan, KrishWorld, Larry Dignan, Managing Automation, Maribel Loepz, Marshall Kirkpatrick, Marshall Lager, Merrill Lynch, Mike Simons, Mobile Enterprise, Naomi Bloom, paul greenberg, Paul Papadimitriou, R “Ray” Wang;, rackspace, readwritecloud, ReadWriteEnterprise, ReadWriteWeb, Robert Scoble, rwang0, Sepharim Group, social analytics, Social Business, social business software, social commerce, Social CRM, Social Enterprise, social enterprise apps, Social Technologies, software, Software Insider, SoftwareInsider, Spark Communications, SuperNova Awards, Susan Thomas, Tech Target, The 56 Group LLC, theMIX Agency, ThinkJar, Third Idea Consulting LLC, Thomas PUblishing, Thomas Wailgum, Trainer Communications, Vanessa Camones, Weber Shandwick, Wells Fargo Securities, ZD Net, Zoli Erdos

Simon Cowell Left American Idol to Launch CRM Idol. But He Did Not Make the Final Cut.

Simon Cowell Left American Idol to Launch CRM Idol. But He Did Not Make the Final Cut.

By Zoli Erdos on April 25, 2011

Paul Greenberg did.  Simon is off doing X-Factor instead Joke apart,  if you are in the CRM business, or interested in CRM, or even just social software, chances are you’ve heard of Paul Greenberg. Simply said, he is the Godfather of CRM. And Godfathers get to make decisions.  If you follow Paul’s annual CRM Watchlist […]

Posted in Application Software, Featured Posts, Marketing | Tagged American Idol, contest, CRM, CRMIdol, customer relationship management, influencers, paul greenberg, Simon Cowell, social software | 1 Response

The Social CRM Magic Quadrant

The Social CRM Magic Quadrant

By Martijn Linssen on March 21, 2011

I missed the Social CRM Summit today – twice. Not only did I not physically attend, but I was occupied with work and only found time in my lunch break to quickly scan a few tweets. Now it’s after dinner, there are 700 tweets, and I am ready to analyse away. Of course I use […]

Posted in Application Software, Enterprise, Featured Posts, Trends & Concepts | Tagged 1.0, B2C, CRM, customer relationship management, magic quadrant, maturity, paul greenberg, scrm, Social CRM | 3 Responses

My Thoughts on the Social CRM Summit in Georgia

My Thoughts on the Social CRM Summit in Georgia

By Jacob Morgan on May 28, 2010

This past week I had the privilege of attending Paul Greenberg’s and BPT Partner’s Social CRM Summit in Atlanta.  I’ve never been to Atlanta before or anywhere near that portion of the U.S.  Yes it was a bit warm and yes it was a bit humid, but I still had a great time.  The event […]

Posted in General | Tagged atlanta, bpt partners, Events, georgia, kennesaw, paul greenberg, scrm summit, Social CRM, social crm summit, social crm training

Sugarcon Day 2, Re-cap of Paul Greenberg’s Keynote on Social CRM

Sugarcon Day 2, Re-cap of Paul Greenberg’s Keynote on Social CRM

By Jacob Morgan on April 16, 2010

Instead of covering all the sessions I attended I’m going to focus this post on Paul’s’ keynote on social CRM because I believe there was a lot of valuable information and content that he presented.  As I did with my recap of the first day of Sugarcon, my notes are in an easy to ready […]

Posted in Enterprise | Tagged Events, keynote, paul greenberg, scrm, Social CRM, sugarcon

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