Enterprise software: ‘Do our customers love us?’
A recent conversation with analyst Ray Wang, who appeared on CxOTalk (see video embedded below), makes clear that a significant business model shift is taking place in many companies. This shift marks a turning point away from feature-based selling to a broader focus on the ultimate outcomes that reflect customers’ business goals and got me thinking about […]
Carrot Beats Stick
WooHoo: You’ve just unlocked the URL of Blogville Badge! With Hostess becoming as bankrupt as the nutritional information in a Ding Dong and Kodak redefining the Kodak moment of another kind of bankruptcy, I immediately thought of my childhood. Thankfully those cheerful marketing images that blanketed the store shelves were replaced by a different set […]
Early Signs Of Big Data Going Mainstream
Today, Cloudera announced a new $40m funding round to scale their sales and marketing efforts and a partnership with NetApp where NetApp will resell Cloudera’s Hadoop as part of their solution portfolio. These both announcements are critical to where the cloud and Big Data are headed. Big Data going mainstream: Hadoop and MapReduce are not […]
Gartner Says Social CRM Market Will be $1 Billion in 2012
Gartner has predicted that the market for social CRM software will be over $1 Billion by 2012. According to the research firm, social CRM spending will rise exponentially in 2011 and a 3 year shakeout will begin in the space. The huge potential in the space has resulted in over 100 vendors entering the market […]
ZipCast is Cool
This should have been a Tweet… I just wanted to remark how easy-to-use and impressive SlideShare’s ZipCast is. I’m online now watching @rwang:
Shrinking Balls
In my last post, I wrote about the sentiment analysis of the Super Bowl and how brands are impacted by the real-time stream. That stream stimulates a Mean Girls phenomenon that causes people to be more passionate and start to bully as they become more popular. I know some analysts…
Does Every Company Need a Robert Scoble? (infographic)
What I learned in 2010 can be summed up in one individual Except for reading the occasional year end articles (notables include Kotadia, Maggie Fox, McAfee) I typically skip the tradition of trying to summarize an entire year in 10 bullet points. The Enterprise 2.0/Social Business space is just too dynamic with many starts, stops […]
Report on 18 Use Cases for Social CRM
Jeremiah Owyang and Ray Wang from Altimeter Group released their report today on the 18 use cases for Social CRM and provide some ideas and guidelines for how to move forward within the space. They included quite an impressive roster of experts and vendors to help them compile their report. However, keep in mind that […]
@jowyang and the Circle of Life
A hot news item out of Silicon Valley is that my old friend Jeremiah Owyang has left Forrester Research to form the equivalent of a rock supergroup by joining Charlene Li, Ray Wang, and Deb Schulz at Altimeter. This is great news for all of those aforementioned rockstars, but it is also a classic example […]
