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Browse: Home / retention

retention

How to Measure Employee Engagement with Data Analytics

How to Measure Employee Engagement with Data Analytics

By Cameron Graham on July 10, 2014

According to a recent Gallup poll, 72% of Americans are either disengaged or actively disengaged from their work. The study stated, “Over the past several decades, business and psychological researchers—including Gallup—have identified a strong relationship between employees’ workplace engagement and their respective company’s overall performance. It is likely that organizations with engaged employees experience positive […]

Posted in Trends & Concepts, Your POV | Tagged business analytics software, data analytics, employee engagement, retention | 2 Responses

Why acquisition beats retention

Why acquisition beats retention

By Martijn Linssen on January 4, 2011

In a short conversation with Graham Hill today, the topic of acquisition versus retention was brought up. My response to Graham’s initial question was “human nature”: @GrahamHill: If only banks, utilities, telcos put as much effort into retaining customers as they did into acquiring them < human nature and my second one was elaborating on […]

Posted in Featured Posts, Trends & Concepts | Tagged 1.0, 2.0, acquisition, change, Customer retention, growth, retention | 4 Responses

It’s All About Conversion…. Well Conversion and Retention

It’s All About Conversion…. Well Conversion and Retention

By Ben Kepes on February 26, 2009

Sometimes in such a young industry such as SaaS it’s frustrating not having a long historical benchmark with which to compare performance. Given that I was pleased read a post from Oprius (review here) CEO Alan Smith the other day detailing those two important metrics. The following is a chart detailing the Oprius 2008 conversion […]

Posted in Small business, Strategy | Tagged alan smith, benchmarking, conversion, free trial, oprius, retention, revenue, saas | 4 Responses

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